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andyjp
Frequent Visitor

Export to PDF Crashing

I am attempting 'Export to PDF' my dashboards.  I will select the it and it will go through my pages - seemingly working correct.  But then after it gets done with the last page my Power BI just crashes.  Everything is closed out, no error message, nothing.  Is anyone else experiencing this and if so what is the solution or fix???

 

@PDF

6 REPLIES 6
Anonymous
Not applicable

@andyjp Did you solve it? I'm having the same problem with my power bi desktop. Tks

v-juanli-msft
Community Support
Community Support

Hi @andyjp 

It maybe a temporary issue.

Clear cache and all browse data of the web,

Check if your network is fine.

 

Best Regards
Maggie

 

Community Support Team _ Maggie Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

I tried you solution and cleared the cache/browse data, and still no luck.  Any other ideas about a solution?

Hi @andyjp 

Which web browser do you use? which version do you use?

 

How about changing to another web browser?

Or check if your web browser needs to update to the new version.

 

Best Regards
Maggie

 

Community Support Team _ Maggie Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

I am using Power BI Desktop so I dont believe my browser is an issue...below is my Power BI version information.

 

Feedback Type:
Frown (Error)

Timestamp:
2019-07-01T15:32:22.4654653Z

Local Time:
2019-07-01T10:32:22.4654653-05:00

Session ID:
dd450238-4ade-42ac-b902-0a338279ddc2

Release:
June 2019

Product Version:
2.70.5494.761 (19.06) (x86)

OS Version:
Microsoft Windows NT 10.0.14393.0 (x64 en-US)

CLR Version:
4.6.2 or later [Release Number = 394802]

Hi @andyjp 

If this issues still occurs, you could create a issue in issue forum or create a support ticket for quick response.

 

Best Regards
Maggie

 

Community Support Team _ Maggie Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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