Error while opening a file in PBI desktop

[sajal161292]

Hi,

I am facing an error while opening a report in Power BI desktop.

Please find the screenshot for the same:

[v-jiascu-msft]

Hi @sajal161292,

A Pro account is needed to open a support ticket. 

How much memory do you have? 

How much data do you want to load?

Best Regards,

Dale

[Greg_Deckler]

Is this a stock visual or a custom visual? What visual is it? How much memory do you have?

Please see this post regarding How to Get Your Question Answered Quickly: https://community.powerbi.com/t5/Community-Blog/How-to-Get-Your-Question-Answered-Quickly/ba-p/38490

[sajal161292]

This is an inbuilt visual(matrix visual)

[Greg_Deckler]

I would submit this as a support issue. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[sajal161292]

I am not a Pro User.

Also while I am going down and clicking on  "CREATE SUPPORT TICKET" it is taking me again to this page.

[Greg_Deckler]

Hmm, when I click that link it takes me here:

https://powerbi.microsoft.com/en-us/support/pro/