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jvanmeter Frequent Visitor
Frequent Visitor

Error when installing personal gateway

I receive the following error when trying to install a personal gateway.....

 

System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
   at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
   at System.Diagnostics.Process.Start()
   at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
   at Microsoft.DataProxy.EgwInstallBA.ProgressViewModel.ApplyComplete(Object sender, ApplyCompleteEventArgs e)

 

The logs show this.... #Commented Out Personal Info.

 

[1BE8:1BEC][2017-12-28T09:59:27]i001: Burn v3.10.1.2213, Windows v10.0 (Build 15063: Service Pack 0), path: C:\Users\########\AppData\Local\Temp\dumcmrrb.mwn\GatewayInstall.exe
[1BE8:1BEC][2017-12-28T09:59:27]i000: Initializing string variable 'InstallationTelemetryEnabled' to value 'true'
[1BE8:1BEC][2017-12-28T09:59:27]i000: Initializing string variable 'InstallFolder' to value '[LocalAppDataFolder]Microsoft\On-premises data gateway (personal mode)'
[1BE8:1BEC][2017-12-28T09:59:27]i000: Initializing string variable 'ProcessName' to value 'PersonalGatewayConfigurator'
[1BE8:1BEC][2017-12-28T09:59:27]i009: Command Line: ''
[1BE8:1BEC][2017-12-28T09:59:27]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\x702487\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_20171228095927.log'
[1BE8:1BEC][2017-12-28T09:59:27]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\########\AppData\Local\Temp\dumcmrrb.mwn\GatewayInstall.exe'
[1BE8:1BEC][2017-12-28T09:59:27]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\########\AppData\Local\Temp\dumcmrrb.mwn\'
[1BE8:1BEC][2017-12-28T09:59:27]i000: Setting string variable 'WixBundleName' to value 'On-premises data gateway (personal mode)'
[1BE8:1BEC][2017-12-28T09:59:27]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'
[1BE8:1BEC][2017-12-28T09:59:27]i000: Loading managed bootstrapper application.
[1BE8:1BEC][2017-12-28T09:59:27]i000: Creating BA thread to run asynchronously.
[1BE8:2798][2017-12-28T09:59:28]i000: launching the on-premises data gateway (personal mode) installation
[1BE8:2798][2017-12-28T09:59:28]i000: creating UI
[1BE8:1BEC][2017-12-28T09:59:28]i100: Detect begin, 2 packages
[1BE8:1BEC][2017-12-28T09:59:28]i000: Setting string variable 'NETFRAMEWORK45' to value '460798'
[1BE8:1BEC][2017-12-28T09:59:28]i000: Setting version variable 'ComponentsVersion' to value '14.16.6549.2'
[1BE8:1BEC][2017-12-28T09:59:28]i052: Condition 'NETFRAMEWORK45 >= 393295' evaluates to true.
[1BE8:1BEC][2017-12-28T09:59:28]w120: Detected partially cached package: PersonalGatewayComponents.msi, invalid payload: PersonalGatewayComponents.msi, reason: 0x80070002
[1BE8:1BEC][2017-12-28T09:59:28]i101: Detected package: NetFx46Web, state: Present, cached: None
[1BE8:1BEC][2017-12-28T09:59:28]i101: Detected package: PersonalGatewayComponents.msi, state: Present, cached: Partial
[1BE8:1BEC][2017-12-28T09:59:28]i199: Detect complete, result: 0x0
[1BE8:1BEC][2017-12-28T09:59:32]i200: Plan begin, 2 packages, action: Install
[1BE8:1BEC][2017-12-28T09:59:32]w321: Skipping dependency registration on package with no dependency providers: NetFx46Web
[1BE8:1BEC][2017-12-28T09:59:32]i201: Planned package: NetFx46Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1BE8:1BEC][2017-12-28T09:59:32]i201: Planned package: PersonalGatewayComponents.msi, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
[1BE8:1BEC][2017-12-28T09:59:32]i299: Plan complete, result: 0x0
[1BE8:1BEC][2017-12-28T09:59:32]i300: Apply begin
[1BE8:1BEC][2017-12-28T09:59:32]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{35ef7ff0-cc84-4301-8d6d-2da004a37e9f}, options: 0x4, disable resume: No
[1BE8:1BEC][2017-12-28T09:59:32]i320: Registering bundle dependency provider: {35ef7ff0-cc84-4301-8d6d-2da004a37e9f}, version: 14.16.6549.2
[1BE8:1BEC][2017-12-28T09:59:32]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{35ef7ff0-cc84-4301-8d6d-2da004a37e9f}, resume: Active, restart initiated: No, disable resume: No
[1BE8:1BEC][2017-12-28T09:59:32]i323: Registering package dependency provider: {FF76A621-53A6-4CEE-898E-B5B4380CF707}, version: 14.16.6549.2, package: PersonalGatewayComponents.msi
[1BE8:1BEC][2017-12-28T09:59:32]i325: Registering dependency: {35ef7ff0-cc84-4301-8d6d-2da004a37e9f} on package provider: {FF76A621-53A6-4CEE-898E-B5B4380CF707}, package: PersonalGatewayComponents.msi
[1BE8:1BEC][2017-12-28T09:59:32]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{35ef7ff0-cc84-4301-8d6d-2da004a37e9f}, resume: ARP, restart: None, disable resume: No
[1BE8:1BEC][2017-12-28T09:59:32]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{35ef7ff0-cc84-4301-8d6d-2da004a37e9f}, resume: ARP, restart initiated: No, disable resume: No
[1BE8:1BEC][2017-12-28T10:01:12]e000: The system cannot find the file specified
[1BE8:1BEC][2017-12-28T10:01:12]e000:    at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
   at System.Diagnostics.Process.Start()
   at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
   at Microsoft.DataProxy.EgwInstallBA.ProgressViewModel.ApplyComplete(Object sender, ApplyCompleteEventArgs e)
[1BE8:1BEC][2017-12-28T10:01:12]i399: Apply complete, result: 0x0, restart: None, ba requested restart:  No

 

 

I have tried everything from unistalling completely, to reinstalling .net framework, nothing seems to work and i keep getting that error.

 

 

2 REPLIES 2
v-huizhn-msft Super Contributor
Super Contributor

Re: Error when installing personal gateway

Hi @jvanmeter,

I want to confirm the following information.


1. If you installed any old version gateway before? If it is, please uninstall it completely.

 

2. Check if your computer internet had  proxy. If it did, please follow this article. If you use proxy, you will need to kill the on-premises data gateway (personal mode) process (Microsoft.PowerBI.DataMovement.PersonalGateway.exe) and relaunch the configurator. You can contact your IT for help, you can launch Personal Gateway configurator.


In addition, and please follow the 
these two articles Troubleshooting Power BI Gateway - Personal and Troubleshooting the On-Premises Data Gateway.

Best Regards,
Angelia

jvanmeter Frequent Visitor
Frequent Visitor

Re: Error when installing personal gateway

Do you have a complete uninstall guide as the only ones i have found it to manaully remove reg keys to get it to work. Its a pain in the butt. Also if it fails and you retry, it tells you that one is already installed but its not. I repeat the uninstall process get the orriginal error i posted. No Proxy, firewall is good.