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WilsonLi Regular Visitor
Regular Visitor

Error Zendesk connector to power bi desktop

Hi,

 

When I try to use zendesk connetor to get data to powerbi desktop, I get the below error. It does not give me a chance to put in my account and passwork I used on Zendesk. Anyone knows how to solve this issue?

 

Thanks a lot,

2018-10-06_2355.png

1 ACCEPTED SOLUTION

Accepted Solutions
WilsonLi Regular Visitor
Regular Visitor

Re: Error Zendesk connector to power bi desktop

@v-jiascu-msft  Thanks for your help,

 

I tried changing my default browser and upgrading my desktop to the latest version. However, it still gives me error. Then I try to use another laptop with 32bit version powerbi desktop installed, it works perfect. So I guess 32bit and 64bit is making a difference here. 

View solution in original post

8 REPLIES 8
v-jiascu-msft Super Contributor
Super Contributor

Re: Error Zendesk connector to power bi desktop

Hi @WilsonLi,

 

I would suggest you mask the URLs in your snapshot. 

1. Since the Zendesk is still under preview, I would suggest you upgrade the Desktop in case that some changes have been made to the connector.

2. This page is rendered by the browser. I would suggest you clear the browser cache and try again. Maybe you can change the default browser to another one.

Error_Zendesk_connector_to_power_bi_desktop

 

 

Best Regards,
Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
WilsonLi Regular Visitor
Regular Visitor

Re: Error Zendesk connector to power bi desktop

@v-jiascu-msft  Thanks for your help,

 

I tried changing my default browser and upgrading my desktop to the latest version. However, it still gives me error. Then I try to use another laptop with 32bit version powerbi desktop installed, it works perfect. So I guess 32bit and 64bit is making a difference here. 

View solution in original post

v-jiascu-msft Super Contributor
Super Contributor

Re: Error Zendesk connector to power bi desktop

Hi @WilsonLi,

 

I'm glad you can go on now. If you'd like to use 64-bit again, I would suggest you make a clean reinstall, which means uninstalling, clean remained files, restarting the computer and then install the 64-bit installer.

 

Best Regards,
Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
WilsonLi Regular Visitor
Regular Visitor

Re: Error Zendesk connector to power bi desktop

@v-jiascu-msft

 

Roger that, Thanks. I might just use another laptop to run this since I already build lots of reports in 64 bit version.

CTOUT Frequent Visitor
Frequent Visitor

Re: Error Zendesk connector to power bi desktop

This is still a problem in 2019.

 

If I navigate to the page in IE it functions as expected, but inside Power BI (64bit) I'm presented with a script error for https://p18.zdassets.com/assets/zendesk/auth/v2/host-caa6da480a50ffd4f8a111ed7c9e8ac0.js

 

 

KhalidAnsari Visitor
Visitor

Re: Error Zendesk connector to power bi desktop

There is another solution to this problem. I have found I get the error if I am using the Microsoft Store version of Power BI Desktop, but if I download Power BI desktop from https://www.microsoft.com/en-us/download/details.aspx?id=45331 (64 bit version) the Javascript error is not displayed and I can sign in to Zendesk. And the Microsoft Store and downloaded versions of Power BI Desktop can coexist peacefully Smiley Happy

 

2019-06-20_11-09-30.png

LJR Frequent Visitor
Frequent Visitor

Re: Error Zendesk connector to power bi desktop

@v-jiascu-msft 

 

Hi

 

I'm also struggling with connecting to the Zendesk connector via Power BI with the same script errors as given by some others on this thread.

 

script.png

 

We've tried across a number of Power BI users in our organisation and the commonalities are :

 

  • If a user uses the Zendesk connector with the Downloaded version of Power BI from the website, they do not get an error message.
  • If a user uses the Zendesk connector with the App Store version of Power BI , they do get an error message.
  • Browser choice (Chrome/Firefox/IE) does not make a difference.

We'd prefer not to have both App Store and Desktop versions installed on the same PC. This has been done in the past and created sign-in issues to the service. Version (32/64 bit) on the App Store version has not been tested. The preference is not to start adjusting versions either. We want to stay with the App Store version for automatic updates.  

 

Are there any other options we can explore? Alternatively, is there a plan for the Zendesk Power BI connector to move from beta?

 

Thanks, 

Highlighted
lgroger Frequent Visitor
Frequent Visitor

Re: Error Zendesk connector to power bi desktop

I had this issue too and the weirdest thing is now that I downloaded  and installed the version from the Microsoft site, it's now working in the version from the Microsoft store too????

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