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qwaiti27231 Regular Visitor
Regular Visitor

Email Subscriptions Not working Please act immediately

Email Subscriptions Not working Please act immediately ....Very Important

11 REPLIES 11
Moderator v-yuezhe-msft
Moderator

Re: Email Subscriptions Not working Please act immediately

@qwaiti27231,

You can't receive email after configure subscription in Power BI Service?

If that is the case, please check if you hit the limitations described in "Considerations and troubleshooting" part of this article.
Also please check if the email exists in your Junk Email folder and verify if your company has any email filter which filters out the subscription email.

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
qwaiti27231 Regular Visitor
Regular Visitor

Re: Email Subscriptions Not working Please act immediately

there is lateness in email subscriptions

Moderator v-yuezhe-msft
Moderator

Re: Email Subscriptions Not working Please act immediately

@qwaiti27231,

Could you please tell us that how do you measure the lateness?

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
qwaiti27231 Regular Visitor
Regular Visitor

Re: Email Subscriptions Not working Please act immediately

@v-yuezhe-msft i takes more than 2 hrs to actually get the mail usually ..it was just one  ot three minutes

qwaiti27231 Regular Visitor
Regular Visitor

Re: Email Subscriptions Not working Please act immediately

@v-yuezhe-msft i takes more than 2 hrs to actually get the mail usually ..it was just one  ot three minutes

dnewton Regular Visitor
Regular Visitor

Re: Email Subscriptions Not working Please act immediately

Perhaps a coincidence however I'm experiencing the same thing.

 

I'm the admin for several workspaces, datasets and dashboards/reports. All our datasets refresh at around 8 am and email subscriptions (12 in total) usually arrive around the same time. For the last few days these have been significantly delayed (.e.g. I've just received (at 13:01) an email for a dashboard that refreshed at 8 am this morning.

 

Perhaps this is a wider issue?

dnewton Regular Visitor
Regular Visitor

Re: Email Subscriptions Not working Please act immediately

I raised a service request with Microsoft and received the below reply... looks like they're aware and attempting to fix;

 

With regards to the Service request you raised we got to know that you are facing some delay in getting the email notifications. This is an Known issue from our side. A fix will be Deployed on this issue by end of this Month 30/3.

Highlighted
braypa Frequent Visitor
Frequent Visitor

Re: Email Subscriptions Not working Please act immediately

Same here. Have verified that subscriptions are active.

juliasr1 Frequent Visitor
Frequent Visitor

Re: Email Subscriptions Not working Please act immediately

the same is happing here...but after few hours i have not received the email

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