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mussol_
Helper II
Helper II

ERROR OPENING OFF LINE ALL pbix FILES WITH DESKTOP VERSION

Hello,

since about one month ago, it is impossible to open any pbix file with the desktop version if I am off line. It doesn't matter if the file is created by myself or imported from another.

I installed the last version of PBI desktop and it is still the same.

The error that appears is something like: 

"Reference to an object not stsblished as an instance of an object"

Does somebody know how can I solve this problem?

It is critical for me because I have to present the results to the customers and sometimes it is not possible if there is no internet conexion.

Thanks a lot in advance.

 

Josep.

 

The details of the error are:

Feedback Type:
Frown (Error)

Timestamp:
2018-02-28T19:34:06.9267198Z

Local Time:
2018-02-28T20:34:06.9267198+01:00

Session ID:
8bab6000-16a1-4d18-b7cc-58acfd4c8127

Release:
February 2018

Product Version:
2.55.5010.521 (PBIDesktop) (x86)

Error Message:
Referencia a objeto no establecida como instancia de un objeto.

Stack Trace:
System.NullReferenceException: Referencia a objeto no establecida como instancia de un objeto.
en Microsoft.PowerBI.Client.Windows.PowerBIService.CloudConfigurationManager.SetCloud(String emailAddress)
en Microsoft.PowerBI.Client.Windows.PowerBIService.AuthenticationManager.TryGetUserIdentityInfo(UserIdentityInfo& userIdentityInfo)
en Microsoft.PowerBI.Client.Windows.PowerBIService.AuthenticationManager.EnsureSignInStatusInitialized()
en Microsoft.PowerBI.Client.Windows.PowerBIService.AuthenticationManager.get_IsSignedIn()
en Microsoft.PowerBI.Client.Windows.Ux.RibbonSignInForm.UpdateUsernameLabel()
en Microsoft.PowerBI.Client.Windows.Ux.RibbonSignInForm..ctor(IWin32Window ownerWindow, WindowsHost windowsHost, IWindowService windowService, ICloudConfigurationManager cloudManager, IAuthenticationManager authenticationManager, IAuthenticationUIHandler authenticationUIHandler, IPowerBIServiceClient powerbiServiceClient, IEventAggregationService eventAggregationService, IPowerBITelemetryService powerbiTelemetryService, IExceptionHandler exceptionHandler, Boolean showLoginButton)
en Microsoft.PowerBI.Client.Windows.MainWindow..ctor(IPowerBIWindowServiceFactory windowServiceFactory, IEventAggregationService eventAggregationService, IFileOperationUIHandler fileOperationUIHandler, IFileManager fileManager, IModelAuthoringRoutingService modelAuthoringRoutingService, IUIBlockingService uiBlockingService, ISchemaItemActivationService schemaItemActivationService, IViewSelectionService viewSelectionService, IUpdateNotificationManager updateNotificationManager, IPowerBIStringProvider stringProvider, IPowerBITelemetryService telemetryService, ITypeNameProvider typeNameProvider, WindowsHost windowsHost, MainWindowParameters initializationParameters, FormulaHistoryManager formulaHistoryManager, IReportManager reportManager, IPowerBIServiceClient powerBIServiceClient, IAuthenticationManager authenticationManager, IAuthenticationUIHandler authenticationUIHandler, ICloudConfigurationManager cloudManager, ApplicationTracingHost applicationTracingHost, IFileHistoryManager fileHistoryManager, ICefBrowserFactory cefBrowserFactory, IDiagramViewManager diagramViewManager, IPowerBISettings powerBISettings, IModelProxy modelProxy, IAnalysisServicesLoadContextFactory analysisServicesLoadContextFactory, IApplicationCommands applicationCommands, IUISettings uiSettings, IFileDialogManager fileDialogManager, EditorScaler editorScaler)
en Microsoft.PowerBI.Client.Program.<>c__DisplayClassa.<Main>b__0()
en Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass7.<HandleExceptionsWithNestedTasks>b__6()
en Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

Invocation Stack Trace:
en Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
en Microsoft.Mashup.Client.ClientShared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace)
en Microsoft.Mashup.Client.ClientShared.FeedbackErrorInfo..ctor(String message, Exception exception)
en Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWin32Window activeWindow, WindowsHost windowsHost, FeedbackPackageInfo feedbackPackageInfo, Exception e)
en Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()
en Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
en Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.HandleException(Exception e)
en Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
en Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleExceptionsWithNestedTasks(IExceptionHandler exceptionHandler, Action action)
en Microsoft.PowerBI.Client.Program.Main(String[] args)


OS Version:
Microsoft Windows NT 10.0.16299.0 (x86 es-ES)

CLR Version:
4.7 or later [Release Number = 461308]

Peak Virtual Memory:
865 MB

Private Memory:
220 MB

Peak Working Set:
210 MB

IE Version:
11.248.16299.0

User ID:
9ce49f44-e36d-4ddf-8ab3-a42b2092750f

Telemetry Enabled:
False

WER Parameters:
{"AppName":"PBIDesktop","AppVersion":"2.55.5010.521","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.PowerBIService.CloudConfigurationManager","Error":"System.NullReferenceException","MethodDef":"SetCloud","ErrorOffset":"371"}

WER Reported:
False

DPI Scale:
100%

Supported Services:
Power BI

1 ACCEPTED SOLUTION
v-ljerr-msft
Microsoft
Microsoft

Hi @mussol_,

 

This issue has been reported by others in the Issues Forum:

https://community.powerbi.com/t5/Issues/Power-BI-Desktop-not-working-without-internet/idi-p/364012

https://community.powerbi.com/t5/Issues/Cannot-open-Power-BI-Desktop-without-internet-connection/idc...

 

I would suggest you keep an eye on these two similar threads to check the status of this issue. Smiley Happy

 

Regards

View solution in original post

2 REPLIES 2
v-ljerr-msft
Microsoft
Microsoft

Hi @mussol_,

 

This issue has been reported by others in the Issues Forum:

https://community.powerbi.com/t5/Issues/Power-BI-Desktop-not-working-without-internet/idi-p/364012

https://community.powerbi.com/t5/Issues/Cannot-open-Power-BI-Desktop-without-internet-connection/idc...

 

I would suggest you keep an eye on these two similar threads to check the status of this issue. Smiley Happy

 

Regards

View solution in original post

Thanks a lot v-ljerr-msft I will follow those reports and close this as "solved"

 

Josep.

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