Dynamics 365 Customer Engagement report of tracked Activities (without regarding)

[kiril]

I hope the question is suitable for this forum:

When I track an e-mail from Outlook to Dynamics 365 using the Dynamics App for Outlook, I have the choice to track with or without regarding. When I choose to track without regarding, the e-mail is stored in Dynamics 365. The e-mail is then found in the contacts, which are matching the e-mail address in the From and To fields of the e-mail.

Now, I want to create a Power BI report and find all mailss which are tracked and related to a contact (not Regarding). Which fields should I look for to get the related contacts of an e-mail?

[v-yuta-msft]

@kiril ,

Have you solved your issue by now? If you have, could you please help mark the correct answer to finish the thread? Your contribution will be much appreciated.

Regards,

Jimmy Tao

[kiril]

Hi @v-yuta-msft,

thank you for your answer. However, the problem still persists. I am not able to associate an email with a contact, when the mail is tracked without setting "Regarding".

[v-yuta-msft]

@kiril ,

To be general, if the mail list is in table of dynamic 365, you can import data via dynamic 365 connector in power bi, for more details, you may refer to this documentation: https://docs.microsoft.com/en-us/previous-versions/dynamicscrm-2016/administering-dynamics-365/dn708....

Community Support Team _ Jimmy Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.