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SnirSh
Regular Visitor

Duration Troubles

Hey,

I'm trying to calculate and filter duration colum,

My formula is: 

 

CALCULATE(COUNTA(CTI[end type]), FILTER(CTI,CTI[end type]="ABANDON"),FILTER(CTI,CTI[wait time]<"00:00:15"))

 

There is a problem with the last filter, I want to filter calls that their wait time duration is shorter than 15 sec, can you figure out what is the problem with the formula above?

Thanks

 

1 ACCEPTED SOLUTION
SnirSh
Regular Visitor

solution:

 

CALCULATE(COUNTA(CTI[end type]), FILTER(CTI,CTI[end type]="ABANDON"),FILTER(CTI,SECOND(CTI[wait time])+MINUTE(CTI[wait time])*60>15))

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1 REPLY 1
SnirSh
Regular Visitor

solution:

 

CALCULATE(COUNTA(CTI[end type]), FILTER(CTI,CTI[end type]="ABANDON"),FILTER(CTI,SECOND(CTI[wait time])+MINUTE(CTI[wait time])*60>15))

View solution in original post

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