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LearningGuy
Frequent Visitor

Displaying Historic Data in Ticketing System

Hi,
I'm trying to display a line graph of the number of "open" tickets at a given time.
So for example, yesterday we had 100 tickets open, today we have 137, however if I use the open status of the tickets it'll only display how many were opened yesterday rather than how many were in open status.

We do have an activity log however I cant figure out the logic for showing historical data without using snapshots.
I merged two queries of the activity log to display each ticket with their open time against their resolve time within the same row. 
Tried a couple of measures but just can't crack this one. 

 

LearningGuy_0-1655347911605.png


If you have any understanding of how to make a historical timeline please let me know.

2 REPLIES 2
amitchandak
Super User
Super User

@LearningGuy , You can refer to my blog, Active employee is same as open ticket

 

refer

https://community.powerbi.com/t5/Community-Blog/HR-Analytics-Active-Employee-Hire-and-Termination-tr...

 

or refer file without using an active join

 

@amitchandak Thanks for your response, this article is great!
I'm wondering if you have a solution for a third aspect being tickets that have been reopened? 
This is the next challenge that I'm facing.
Cheers!

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