Different data between Power BI Desktop and Power BI Service after the upload

[Anonymous]

Hello,

I´ve got a problem with my uploaded data. When I actualize the data in Power BI Desktop and look later on the data in Power BI Service, I have a different number of the available hours for e.g. one person.

So I actualized my data manually on 7:26am (A scheduled refresh before is active as well by the way) in Desktop. I saved my file and uploaded the data to Service and everything went fine (Status is completed and the end time was 7:27am). Then I opened Power BI Service later on (11:52am) and what I saw is, that the available hours were different to them which I uploaded a few hours ago. Between these times there weren´t any other scheduled refreshes.

The available hours were calculated, so they are not from a server directly, but I think that should not be a criterion in this case.

Do you know what can I do?

Available hours in Power BI DesktopAvailable hours in Power BI Service after uploadFile in folder, saved and uploadedRefresh history, uploaded 1 minute late and status is completed

[ttvd]

Hi @Anonymous,

Thanks for your quick response. 

The refresh in PBI service, both manually and scheduled, gives different results compared to a refresh in PBI desktop. Though, no errors are shown when running the data refresh. Like you, data source is only updated once a night. 

Today I ran a manual refresh in service and there were only small differences, half an hour later I refresh again manually and huge differences appear. I'm clueless... 

Br,

Tim

[Anonymous]

Hi,

I'm having exactly the same problem with Power BI Service. When I refresh my data in Power BI Desktop I see two tiles with correct values, let's suppose 20% and 50%. When I upload this report to Service this data is still the same, but the problem appears when I activate a manual or scheduled updation in Service: then, these two tiles go to zero! In comparison, I refresh my data in Desktop and these two tiles show figures different to zero, which is the correct result.

What's happenning? This is a very annoying issue. Should I open a ticket yo Microsoft?

[Greg_Deckler]

It's tough to tell from the pictures. With so much being redacted, can't tell if there are other selections or cross-filtering going on that would impact the numbers.