Register now to learn Fabric in free live sessions led by the best Microsoft experts. From Apr 16 to May 9, in English and Spanish.
Hello!
I am trying to calculate a waiting time between the moment that the customer opens a claim and an agent resolves it. In other words, it is a difference between two times in Power Bi. I tried to used DATEDIFF formula, but my both columns are in Time format: HH:MM:SS, not DateTime format, so it is not working correctly.
Any ideas how can I calculate it?
Solved! Go to Solution.
Hi @magus ,
Basically the datediff() function should work when the date format is HH:MM:SS.
You can also create a calculated column like this to calculated the minutes diff:
Basic calculation column =
VAR diff = [Resolution hour] - [Claim submition hour]
RETURN
HOUR ( diff ) * 60
+ MINUTE ( diff )
+ SECOND ( diff ) / 60
Attached a sample file in the below, hopes it could help.
Best Regards,
Community Support Team _ Yingjie Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi @magus ,
Basically the datediff() function should work when the date format is HH:MM:SS.
You can also create a calculated column like this to calculated the minutes diff:
Basic calculation column =
VAR diff = [Resolution hour] - [Claim submition hour]
RETURN
HOUR ( diff ) * 60
+ MINUTE ( diff )
+ SECOND ( diff ) / 60
Attached a sample file in the below, hopes it could help.
Best Regards,
Community Support Team _ Yingjie Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hello! I would like to get a new column with waiting time in minutes (difference between Hour of claim submition - hour of resolution). Like this:
The example that I show is a result I got in other Query, but in that query I had Source Data with DateTime format. The formula was like below:
Can you give some examples of the result you are expecting.
Proud to be a Super User!
Hello! I would like to get a new column with waiting time in minutes (difference between Hour of claim submition - hour of resolution). Like this:
The example that I show is a result I got in other Query, but in that query I had Source Data with DateTime format. The formula was like below:
Covering the world! 9:00-10:30 AM Sydney, 4:00-5:30 PM CET (Paris/Berlin), 7:00-8:30 PM Mexico City
Check out the April 2024 Power BI update to learn about new features.
User | Count |
---|---|
112 | |
97 | |
82 | |
67 | |
61 |
User | Count |
---|---|
150 | |
120 | |
99 | |
87 | |
68 |