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Regular Visitor

Did not receive a verification code for new registration (email format: info@domainname.com)

I tried to register for PowerBi account on two of my companies email address (myname@domain.com, info@domain.com) . Powerbi is only able to send verification code to the first email id but not the second one.  

 

I did the following: 

 

1. Checked for typo

2. Checked spam/junk

3. Retried after a day and two

4. Contacted my mailbox provider and verified that there is no blacklisting in my settings.

 

My mailbox provider finally asked to check with PowerBi if they are actually sending emails to my registered email or its failing from their end.  Also, I am receiving emails from other third party providers to the 2nd email id without any issues.

 

Its just the verification code email from PowerBI that is not deliverd to info@domain.com.

 

Support team, can you help me regsiter this email id to purchase a subscription for PowerBi ?

7 REPLIES 7
Regular Visitor

Thanks, thats will be helpful to many.

Regular Visitor

@Sandy , Thanks for your reply.

I am wondering why my question is moved ito spanish community. Can you please move it back to English community?

Hi @Ashvinmanoj  Your post still lives in the English community - it ALSO lives in the Spanish community.  It is automatically syndicated between both English and Spanish (including the replies) so that you have a wider audience of people who can help and be helped by your post!  I have also alerted an internal audience to your issue - they are investigating. 

Sandy_0-1606153213902.png

 

Regular Visitor

Thanks @Kinjal 

Administrator
Administrator

Hello @Ashvinmanoj,

 

Thank you for contacting us. We are looking in this and will reachout to you via PM.

 

Regards,

Kinjal

Kinjal
Regular Visitor

This is my first post so, I am wondering weather I have posted this in the wrong section.

 

Correct me if this should be posted in a different page. Thanks in advance!

@Ashvinmanoj  We moved your post to the Desktop forum so that it may help others as well.  I've alerted the team to see if they can investigate your issue.

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