I tried to register for PowerBi account on two of my companies email address (firstname.lastname@example.org, email@example.com) . Powerbi is only able to send verification code to the first email id but not the second one.
I did the following:
1. Checked for typo
2. Checked spam/junk
3. Retried after a day and two
4. Contacted my mailbox provider and verified that there is no blacklisting in my settings.
My mailbox provider finally asked to check with PowerBi if they are actually sending emails to my registered email or its failing from their end. Also, I am receiving emails from other third party providers to the 2nd email id without any issues.
Its just the verification code email from PowerBI that is not deliverd to firstname.lastname@example.org.
Support team, can you help me regsiter this email id to purchase a subscription for PowerBi ?
Hi @Ashvinmanoj Your post still lives in the English community - it ALSO lives in the Spanish community. It is automatically syndicated between both English and Spanish (including the replies) so that you have a wider audience of people who can help and be helped by your post! I have also alerted an internal audience to your issue - they are investigating.
This is my first post so, I am wondering weather I have posted this in the wrong section.
Correct me if this should be posted in a different page. Thanks in advance!
@Ashvinmanoj We moved your post to the Desktop forum so that it may help others as well. I've alerted the team to see if they can investigate your issue.
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