cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
L_Shinny Frequent Visitor
Frequent Visitor

Desktop Power BI Gateway - 403 error after the computer name was changed

I recently stood up a personal gateway which was registered under the computer name: COMPUTER_A.  Logging in to powerbi.com, it was there (COMPUTER_A) and everything worked as expected.  However, I needed to change the computer name to COMPUTERB - which then caused the auto-refresh to fail.  To try and fix the issue, I uninstalled and re-installed the gateway app, but now during installation I'm getting a 403 forbidden when the program is "checking just a few more things".  


When I log in to powerbi.com, it still shows the old computer name (COMPUTER_A) and I have a sneaking suspicion that changing the computer name started the issue.  Does anyone know how to "unregister" the gateway (or remove the computer from powerbi.com) so I can start again from scratch?  Unfortunately I can't change the computer name back or it will break the Oracle connector.

 

Thanks in advance!

2 REPLIES 2
Power BI Team dimazaid
Power BI Team

Re: Desktop Power BI Gateway - 403 error after the computer name was changed

Hi @L_Shinny,
we're looking into this, I'll reply here again with information on how to completley remove this Gateway from your computer. 
It might be not un-installing completely from the previous machine. 

L_Shinny Frequent Visitor
Frequent Visitor

Re: Desktop Power BI Gateway - 403 error after the computer name was changed

Just keep in mind, this is the same computer, just renamed.

Helpful resources

Announcements
Can You Solve These Challenge

Challenge: Can You Solve These?

Find out how to participate in the first Power BI 'Can You Solve These?' challenge.

Community News & Announcements

Community News & Announcements

Get your latest community news and announcements.

Virtual Launch Event

Microsoft Business Applications October Virtual Launch Event

Join us for an in-depth look at the new innovations across Dynamics 365 and the Microsoft Power Platform.

Community Kudopalooza

Win Power BI Swag with Community Kudopalooza!

Each week, complete activities and be qualified in the drawing for cool Power BI Swag.

Users Online
Currently online: 333 members 3,186 guests
Please welcome our newest community members: