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L_Shinny Frequent Visitor
Frequent Visitor

Desktop Power BI Gateway - 403 error after the computer name was changed

I recently stood up a personal gateway which was registered under the computer name: COMPUTER_A.  Logging in to powerbi.com, it was there (COMPUTER_A) and everything worked as expected.  However, I needed to change the computer name to COMPUTERB - which then caused the auto-refresh to fail.  To try and fix the issue, I uninstalled and re-installed the gateway app, but now during installation I'm getting a 403 forbidden when the program is "checking just a few more things".  


When I log in to powerbi.com, it still shows the old computer name (COMPUTER_A) and I have a sneaking suspicion that changing the computer name started the issue.  Does anyone know how to "unregister" the gateway (or remove the computer from powerbi.com) so I can start again from scratch?  Unfortunately I can't change the computer name back or it will break the Oracle connector.

 

Thanks in advance!

2 REPLIES 2
Power BI Team dimazaid
Power BI Team

Re: Desktop Power BI Gateway - 403 error after the computer name was changed

Hi @L_Shinny,
we're looking into this, I'll reply here again with information on how to completley remove this Gateway from your computer. 
It might be not un-installing completely from the previous machine. 

L_Shinny Frequent Visitor
Frequent Visitor

Re: Desktop Power BI Gateway - 403 error after the computer name was changed

Just keep in mind, this is the same computer, just renamed.