Desktop Custom Visuals not importing (Cant import any)

[Anonymous]

I have come across this very weird problem on awork laptop where I can not install / import ANY custom visauals.  It says that it was imported successfully, but nothing shows up.   It is a new install (July version), so I cant confirm if older versions on the laptop were able to be imported. I  have tried the following and all produced no custom visual imports.

- Downloaded the custom visuals and powerbi.msi file on both work and home network

- reinstalled PBI

- restarted laptop

- Opened a "sample" pbix file that had the visual installed from multiple custom visuals and still the visual did show up

So weird, especially since I have not seen this problem posted on the forum before.