Showing results for 
Search instead for 
Did you mean: 
Resolver II
Resolver II

Dataflow - Given credential couldn't be refreshed

Hi, I am trying to connect to Dataflows from Power BI Desktop. It has been working until I changed my password to my account and now I cannot connect at all. Other users in my organisation can still connect to it though.

Clicking on Get Data -> Power BI dataflows brings up the pop-up saying that I need to sign-in, I enter in my credentials and that brings me to the below image.


Can anyone advise me on how to correct this error?




Regular Visitor

I am having the same issue.  Did you solve this?

Community Support
Community Support

Hi @kexley ,


If you have Pro account I suggest you  try to open a support ticket. If you have a Pro account it is free. Go to Scroll down and click "CREATE SUPPORT TICKET".


Best Regards,

Dedmon Dai

Helpful resources

PBI User Groups

Welcome to the User Group Public Preview

Check out new user group experience and if you are a leader please create your group!

MBAS on Demand

Microsoft Business Applications Summit sessions

On-demand access to all the great content presented by the product teams and community members! #MSBizAppsSummit #CommunityRocks

MBAS Attendee Badge

Claim Your Badge & Digital Swag!

Check out how to claim yours today!


Are You Ready?

Test your skills now with the Cloud Skills Challenge.

Top Solution Authors