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Helper I
Helper I

Dashboard doesn't load

I have the same problem almost every single time I try to open my pbix files. They are very simple dashboards that use excel table residing on my computer or drive and a list from SharePoint. If I come back to work next day and try to continue working on the dashboard, it's almost guaranteed it won't load the data. The table and visuals keep loading indefinitely, and I get an error "Object not instantiated" or "Model cannot load". Sometimes I go to options and select my account to ensure I'm connected to SharePoint. But most times I have to create the dashboard from scratch if i want to get any work done. Usually things start working when I restart my computer. At times not only the old dashboards don't open but the entire Desktop app won't open - I get a message "Unable to start Power BI Desktop - We weren't able to connect to model". I am growing frustrated with Power BI.

 

6 REPLIES 6
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Super User IV
Super User IV

Re: Dashboard doesn't load

@Kinga99 what is your data source? Are you using Power BI service as a data source? When you refer to dashboard are you referring to dashboard in power bi service?

 






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Helper I
Helper I

Re: Dashboard doesn't load

Hi Parry,

 

I only use SharePoint, cloud, and files from my local machine. Today, Power BI Desktop App wouldn't connect to either. And no, I didn't use Power BI Service.

I restarted my desktop the second time today, and it finally allowed me to load a table from my desktop. My old pbix opened as well without an issue (finally after 4 hours!). But why does it work after rebooting my computer? Is there an easier way?

 

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Super User IV
Super User IV

Re: Dashboard doesn't load

@Kinga99 seems like it is very local issue and related to your machine. it is possible to test it on another computer?

 






Did I answer your question? Mark my post as a solution.

Proud to be a Super User! Appreciate your Kudos 🙂
Feel free to email me with any of your BI needs.





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Helper I
Helper I

Re: Dashboard doesn't load

I'm a government contractor, and I log in using my gov credentials - could this affect anything? We are restricted on where we can use the aplications and data. I asked my IT dept for a new computer, and the same issue is occuring on a different machine.

 

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Helper I
Helper I

Re: Dashboard doesn't load

Hi Parry,

 

Do you think that this problem could be related to Cache? Why otherwise would it work after rebooting?

 

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Microsoft
Microsoft

Re: Dashboard doesn't load

Hi @Kinga99 ,

Maybe you can clear the permissions in Data source settings and try to test again.

 

Best Regards,

Yingjie Li

 

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