Dashboard doesn't load

[Kinga99]

I have the same problem almost every single time I try to open my pbix files. They are very simple dashboards that use excel table residing on my computer or drive and a list from SharePoint. If I come back to work next day and try to continue working on the dashboard, it's almost guaranteed it won't load the data. The table and visuals keep loading indefinitely, and I get an error "Object not instantiated" or "Model cannot load". Sometimes I go to options and select my account to ensure I'm connected to SharePoint. But most times I have to create the dashboard from scratch if i want to get any work done. Usually things start working when I restart my computer. At times not only the old dashboards don't open but the entire Desktop app won't open - I get a message "Unable to start Power BI Desktop - We weren't able to connect to model". I am growing frustrated with Power BI.

[parry2k]

@Kinga99 what is your data source? Are you using Power BI service as a data source? When you refer to dashboard are you referring to dashboard in power bi service?

[Kinga99]

Hi Parry,

I only use SharePoint, cloud, and files from my local machine. Today, Power BI Desktop App wouldn't connect to either. And no, I didn't use Power BI Service.

I restarted my desktop the second time today, and it finally allowed me to load a table from my desktop. My old pbix opened as well without an issue (finally after 4 hours!). But why does it work after rebooting my computer? Is there an easier way?

[parry2k]

@Kinga99 seems like it is very local issue and related to your machine. it is possible to test it on another computer?

[Kinga99]

Hi Parry,

Do you think that this problem could be related to Cache? Why otherwise would it work after rebooting?

[v-yingjl]

Hi @Kinga99 ,

Maybe you can clear the permissions in Data source settings and try to test again.

Best Regards,

Yingjie Li

[Kinga99]

I'm a government contractor, and I log in using my gov credentials - could this affect anything? We are restricted on where we can use the aplications and data. I asked my IT dept for a new computer, and the same issue is occuring on a different machine.