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pikamatt Regular Visitor
Regular Visitor

Custom Visuals Broken?

So I've been struggling with this for a few weeks, but now I can't even get a custom visualization to behave, so I'm fed up and wanted to reach out for a solution.  Here's the problem.  By the way I've tried starting from fresh on a new report, and still experience the same problems.

 

Around 2 months ago, custom visuals started misbehaving in the "Format" window.  It was mostly just an annoyance; the main area was when setting colors of various things, I'd choose the color for the option, and it would "jump" to a different color.  Green would turn to grey, etc.  The only way to override it was to use HTML to override the color.

 

Today, I was trying to edit a MAQ Gantt visual.  When I drop in my Category and my Start & End dates, the visualization shows up, but doesn't display the time as a bar.  Just little blips on either end of a non-existant bar.  When I add sub-tasks under Category, the whole visual disappears (except the timeline).  When I go to the Format window and try to turn "Category" on/off, it immediately reverts back to "on".  When I try to change any other option in Format, it jumps back to where it was originally.

 

This is really aggrevating and I am under a lot of pressure here.  I've tried doing a new report, I've tried downloading an update of the custom visual, etc.

 

I want to note... this is NOT JUST the MAQ Gantt visual.  These problems are with ANY custom visual.

 

Please help!

6 REPLIES 6
Community Support Team
Community Support Team

Re: Custom Visuals Broken?

Hi @pikamatt,

 

Kindly update your Power BI desktop to the latest version and try again.

 

Reagrds,

Frank

Community Support Team _ Frank
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
pikamatt Regular Visitor
Regular Visitor

Re: Custom Visuals Broken?

I'm already running on the November 21 release.

 

I figured out the second part of my problem; it's a problem with the MAQ Gantt chart visualization.  If there is a "blank" in a column in the Category field, then it kicks out the whole visualization.  I had to add filters to remove null value rows, and it loaded, but the problem is that kills the schedule and removes whole lines.

 

That doesn't fix the color/setting flip-flop issue.

Community Support Team
Community Support Team

Re: Custom Visuals Broken?

Hi @pikamatt,

 

Again, I cannoy reproduce your issue here. You can create a support ticket for help here.

 

Capture.PNGSupport Ticket.gif

 

Regards,

Frank

Community Support Team _ Frank
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
coleenjack Frequent Visitor
Frequent Visitor

Re: Custom Visuals Broken?

I face the same issue while trying to create an export report for leogreen with data from my workflow charts. I tried all updates - they simply don't work. Probably they need some time to fix it? Did you get an answer from team?

pikamatt Regular Visitor
Regular Visitor

Re: Custom Visuals Broken?

I've submitted a ticket.

MAQSupport Member
Member

Re: Custom Visuals Broken?

Hello @pikamatt,
 
We were not able to reproduce the issue.
If 'null' values are present in Category it is represented as 'N/A' in the visual.
If 'null' values are present in field dragged in legend, a datapoint is shown for the 'null' value but a blank label.
 
The visual does not break in any of these cases.
 
2018-12-07 16_39_54.png
 
For any queries, we request you to contact us on support@maqsoftware.com.
 
Thanks.
 

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