Earn the coveted Fabric Analytics Engineer certification. 100% off your exam for a limited time only!
I have something that I haven't been able to solve trying to get information from a ticketing system. I have a table with two date fields, opendate and close date.
I have made two measures to calculate the count of dates for each field so that I can know based on that count, in a period of time how many tickets where opened and how many where closed. Here is an example of the data:
OpenDate | CloseDate |
10/07/2019 | 11/07/2019 |
10/07/2019 |
|
11/07/2019 | 11/07/2019 |
11/07/2019 | 12/07/2019 |
13/07/2019 | 12/07/2019 |
13/07/2019 | 13/07/2019 |
13/07/2019 | 19/07/2019 |
14/07/2019 | 13/07/2019 |
14/07/2019 | 13/07/2019 |
14/07/2019 | 14/07/2019 |
15/07/2019 | 14/07/2019 |
15/07/2019 |
|
15/07/2019 | 15/07/2019 |
15/07/2019 | 15/07/2019 |
16/07/2019 | 15/07/2019 |
16/07/2019 | 15/07/2019 |
16/07/2019 | 16/07/2019 |
16/07/2019 |
|
17/07/2019 | 17/07/2019 |
17/07/2019 | 17/07/2019 |
18/07/2019 | 17/07/2019 |
19/07/2019 | 18/07/2019 |
19/07/2019 |
|
19/07/2019 |
|
19/07/2019 | 19/07/2019 |
My measures are:
Tickets Opended = COUNTX(tickets,tickets[OpenDate])
Tickets Closed = COUNTX(tickets,tickets[CloseDate])
I calculate by date the tickets not solved in a period by substracting those two measutres. Now what I'm trying to acomplish now is keep track of the sum of difference of those counts over time. Let's say that on day one I had one ticket not closed, and day two I had another ticket not closed, the pending tickets should be two, not one. And if on day three I have 5 tickets opened and 3 closed that two not closed should sum with the two remaining from other periods so I have 4 tickets pending. If on a fourth day I have 3 tickets opened and 4 closed then the total pending should be 3 because I closed an older ticket.
I haven't been able to figure out how to do that. I'm visualizing this data in a column graph where the values are those measures and the axis is the date of the ticket creation.
Any help would be appreciated.
Solved! Go to Solution.
You may refer to the following posts.
May be create a conditional column for closed Tickets and Open ticket based on Closed Date.
So If closed date is not null them Ticket is closed and display 1 and name this column as ClosedTicketCounts
Similar way If Closed Date is Null them display 1 and Rename this OpenTicketCounts.
You may refer to the following posts.
User | Count |
---|---|
128 | |
109 | |
100 | |
65 | |
62 |
User | Count |
---|---|
137 | |
115 | |
102 | |
71 | |
61 |