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asah
Frequent Visitor

Re: Cumulative backlog to date

Hi @Sean & @andrew_hardwick ,

I have a similar requirement to produce a running total backlog at the end of each week and I think the key is to get the values for each day as illustrated in this example. In my model, a table with dates and other Org specific values already exist and the Date (Ticket Created) field in the master table is linked to the Date field in the Dates table. However, I am having an issue with linking both Date (Ticket Created) and Date (Ticket Solved) to the Date field in the Date table as the relationship for Date (Ticket Solved) remains inactive. I get the message 'You can't create a direct active relationship between Table A and Date Table because an active set of indirect relationships already exists between these tables. To make this relationship active, set the Cross filter direction to "single", delete or deactivate any of the indirect relationships first.".

 

Once I get past this, I need some help in segregating the backlog of tickets based on ticket type which can be one of "incident", "problem", "question", "task" and by priority which will be one of "urgent", "high", "normal", "low". All tickets being counted as backlog should be out of SLA for which I am using the SLA metric assigned by the tooling solution and have created a field IsSLABreach = True / False. So for my requirement, IsSLABreach should always be true.

 

Kindly help and oblige.

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