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Hi,
I have some sample data as shown:
Site | Ready | Not Ready | Training | Break | Other |
A | 78% | 22% | 0% | 5% | 16% |
B | 57% | 43% | 0% | 6% | 37% |
C | 56% | 44% | 0% | 1% | 43% |
D | 94% | 6% | 0% | 0% | 6% |
Where 'Site': Call Center Site,
Ready: % of time agents are in a ready state
Not Ready: % of time agents are in a not ready state (further broken down by 'Training', 'Break' and 'Other' states)
I want to show a stacked graph that shows a proportion of time in Ready vs Not Ready State; and when drilled down on Not Ready, it should show proportions of Training, Break and Other states. The Excel equivalent of this would be a pie of a pie chart, but I am stuck when I try to do this in PowerBI. Any advice would be helpful. Thanks!
Solved! Go to Solution.
Hi @shankulk
First, You may try to use 'New hierarchy' for 'Not Ready' Column.
Then use 'Add to hierarchy' for 'Trainning','Break‘,'Other' columns to add the 3 columns to 'Not ready' hierarchy.
Last, drag the columns as below:
Regards,
Cherie
Hi,
I have some sample data as shown:
Site | Ready | Not Ready | Training | Break | Other |
A | 78% | 22% | 0% | 5% | 16% |
B | 57% | 43% | 0% | 6% | 37% |
C | 56% | 44% | 0% | 1% | 43% |
D | 94% | 6% | 0% | 0% | 6% |
Where 'Site': Call Center Site,
Ready: % of time agents are in a ready state
Not Ready: % of time agents are in a not ready state (further broken down by 'Training', 'Break' and 'Other' states)
I want to show a stacked graph that shows a proportion of time in Ready vs Not Ready State; and when drilled down on Not Ready, it should show proportions of Training, Break and Other states. The Excel equivalent of this would be a pie of a pie chart, but I am stuck when I try to do this in PowerBI. Any advice would be helpful. Thanks!
Hi @shankulk
First, You may try to use 'New hierarchy' for 'Not Ready' Column.
Then use 'Add to hierarchy' for 'Trainning','Break‘,'Other' columns to add the 3 columns to 'Not ready' hierarchy.
Last, drag the columns as below:
Regards,
Cherie
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