Couldn't connect to the marketplace!

[azaher68]

I am getting below error in only one pbix file. I deleted all contents and still seeing this error. I do not have proble to connect to marketplace from the same file. The error only appears when I first open the file and will show agaionce I close and reopen the file!

Any hint would be appreciated.

[AllisonKennedy]

This looks like something which may need a support ticket raised for, but are you using any sort of VPN or other secure connection to get to internet?

[azaher68]

Thanks Allison for the response.

I use our company GlobalProtect VPN and I don't have any issue with all my Power BI desktop files except one particular file and honstly I started seeing it once I imported a custom visual which I created using powerBI.tips tool. I removed this visual and still seeing the error!

[AllisonKennedy]

Test the same file on different computer and different network and see if you're still getting the same error.

[azaher68]

I disabled VPN and tested but no luck (got same error). I installed Power BI on another machine but I got stuck asking me for an account to login for company or school. I cannot use my employer login there. I will ask my son to login in the morning using his laptop and test it!

I will keep you posted and thanks for your tips.

Regards,

AZaher

[v-easonf-msft]

Hi , @azaher68 

Do you have resolved it? If yes, you could accept the helpful answer as solution. You also could share your own solution here.

For now, there is no content of description in the thread. If you still need help, please share more details to us.

Best Regards,
Community Support Team _ Eason

[azaher68]

Dear Community Support Team _ Eason,

I still have the error when I first open the file. I have a pbix file that I can share but couldn't find an upload option.

Please let me know how can I send it to you.

REgards,

AZaher

[v-easonf-msft]

Hi, @azaher68 

Upload you pbix file to  onedrive for business  to share  files or folders  . Then you just need to insert  the link  here.

Best Regards,
Community Support Team _ Eason

[azaher68]

I guess this is blocked by our organization as share with "Anyone with the link" is greyed out!

I will find a way to share it if you don't have another suggestion to upload.

Regards,

AZaher