I want to use the Card visual to show the total hours worked for support calls for when a category is selected e.g., Software, Hardware, etc.. Each request has an ID assigned, however, there may be multiple entries for the same request. Example, Request ID#353 has 12 hours recorded on 10/1/2021 and another entry on 10/15/2021 for 2 hours. Total hours worked for Request ID#353 is 14 Hours. How can I use the Card visual to show total hours? Or is there another visual I should use?
Thanks for reaching out to us.
Is there any relationship between the 2 tables?
If it has one to many relationship, then you can set the summarization of field [hours] to Sum, then put the field [hours] into Card visual.
If there's no relationship, you can create this calculated measure and put it in Card,
Total Hours = CALCULATE(SUM('support calls'[hours]),FILTER('support calls','support calls'[category ]=SELECTEDVALUE(Category[category ])))
Community Support Team _Tang
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Here's another way I'd like to present this problem. I have one table that I want to display the # of hours and minutes worked. When selecting each of the subcategories, I do see the sum of hours worked (top box), however, if I want to display the time as "hours" and "minutes", I don't get the same results (bottom box).
Thanks for your reply.
I didn't reproduce the problem, could you provide a sample file for us to test?
Community Support Team _Tang
If this post helps, please consider Accept it as the solution to help the other members find it more quickly
Here are my latest findings. I've tried multiple attempts and can not get the desired outcome. First, the Card does not dynamically change when selections are made on the table. Second, time over 24 does not represent well with my example. Below I have an example of the excel sheet showing events over 24 hours. Next to that is how PowerBI displays the information both in the Table and Card when I use "Time Worked".
@creynolds - it looks like you're creating a calculated column, you may need to create this as a measure if you want it to be responsive to other interactions. Have a look at the links I posted above and try creating it as a new measure.
Lots of different ways to approach this.
This video shows one that you should be able to adapt to your needs.
EDIT: another good option, https://radacad.com/calculate-duration-in-days-hours-minutes-and-seconds-dynamically-in-power-bi-usi...
I followed the YouTube example, and feel this is a good solution. However, I have one error that I can't seem to resolve. Everything looks accurate. Any suggestions?
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