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dmule Occasional Visitor
Occasional Visitor

Cant refresh dataset from Google Sheets - failed to connect to gateway

Ive imported my data in the desktop app but am unable to refresh the data in the web app. Ive published my sheet to the web (ive tried both html and xlsx - both with different errors) and set up a gateway as follows with the correct credentials...

 

 data source.jpg

However Im getting the following error..

 

error.jpg

 

I feel like ive tried all options and am at a dead end. please help. Thanks.

1 REPLY 1
Community Support Team
Community Support Team

Re: Cant refresh dataset from Google Sheets - failed to connect to gateway

Hi @dmule,

 

Based on test, I can use connect direct mode to connect google sheet with anonymous credentials.

3.PNG

Can you share more detailed info about this?

BTW, if you are try to create report with merged datasources, I think you can try to use personal gateway to instead.

 

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
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