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Helper III
Helper III

Cannot sign into Power BI Desktop




I cannot sign into Power BI Desktop. I have no problems signing into the Power BI account in browser programs. Just cannot get into the desktop version.


Here is the error message.

Sorry, we encountered an error while trying to sign you in. Details Service returned error. check InnerException for more details


Can anyone assist?

Community Champion
Community Champion

@jbartlett I haven't encountered this before. Does it give you pop up windows where you enter your login details ?

This has been resolved... it was a laptop issue cause I was able to log on using other laptops

New Member

Hi, I have the same issue. I have only just downloaded the Desktop version, but can't log in. It works fine on browser though...


Can anyone help with this?


I license the Microsoft productivity suite via GoDaddy [i.e. O365] and for a time I had an outdated version of the productivity suite installed to my device [Surface Book]. I didn't find this out until the Data Insights Summit in January of 2016 [at which time prior I was having the same issues as you]. Check to make sure you have the most updated version of the productivity suite installed [to which PBI is tethered]. From there, 99 out of 100 instances of the PBI infrastructural issues shoudl go away. It seems like a simple fix, but if this is the case [that you have an outdated version installed] you're going to have a world of trouble until remedied. 


Good luck.



I am having similar issues and have tried logging into the power bi desktop on other laptops here in the office.


My pop-up message is saying

Sorry, we encountered an error while trying to sign you in. Details; Service returned error. Check InnerException for more details.


I have no problem logging into the web power bi.


Please help.



New Member

Hi everyone,


I have the same problem, but I don't know how to fix it. I can acess power bi in other desktops and in the web, it seems the problem is my laptop, but i don't know how to solve it. Can yo help me?





Same problem here, the sign-in just hangs.


Go to and log in, after you successfully log in on that page you can also log in on the Power BI Desktop.



Navigate to and sign in, after you logged in successfully log in on the Desktop Power BI.

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