cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
chasekenyon Frequent Visitor
Frequent Visitor

Cannot sign in to PowerBI Desktop

I cannot log in to PBI Desktop or Forums on another account. I can however sign in to PowerBI service.

When clicking sign in I enter the email address associated no password form opens. Nothing happens at all, no error. The only thing I noticed is that the sign-in button in the top right sometimes glitches and becomes black for a moment.

 

I have checked that I am on the most recent version, and this is a free user with data in PowerBI services.

3 REPLIES 3
Super User
Super User

Re: Cannot sign in to PowerBI Desktop

Hello @chasekenyon 

 

You might try signing out of the PowerBI service then signing back in.  Sometimes it seems like the security token is only partially retained and that can cause issues with other Microsoft logins.

chasekenyon Frequent Visitor
Frequent Visitor

Re: Cannot sign in to PowerBI Desktop

This did not work, I have been logged out of PowerBI service and only used it to check the account credentials. The Desktop version wont even show the password field at all.

 

This is on a remote desktop too if that helps.

Community Support Team
Community Support Team

Re: Cannot sign in to PowerBI Desktop

HI @chasekenyon ,

It sounds like Microsoft authorization has been failed on redirect steps, please check your account permissions and network policy to confirm if these operation request has been blocked.

Regard,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



For learning resources/Release notes, please visit: | |

Helpful resources

Announcements
Virtual Launch Event

Microsoft Business Applications October Virtual Launch Event

Join us for an in-depth look at the new innovations across Dynamics 365 and the Microsoft Power Platform.

Power BI Helps Homeless and Trouble Youth

Power BI Helps Homeless and Trouble Youth

We spoke with Power BI Super User, Greg Deckler, about his charity work

MBAS Gallery

Watch Sessions On Demand!

Continue your learning in our online communities.

Users Online
Currently online: 111 members 1,665 guests
Please welcome our newest community members: