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chasekenyon Frequent Visitor
Frequent Visitor

Cannot sign in to PowerBI Desktop

I cannot log in to PBI Desktop or Forums on another account. I can however sign in to PowerBI service.

When clicking sign in I enter the email address associated no password form opens. Nothing happens at all, no error. The only thing I noticed is that the sign-in button in the top right sometimes glitches and becomes black for a moment.


I have checked that I am on the most recent version, and this is a free user with data in PowerBI services.

Super User
Super User

Re: Cannot sign in to PowerBI Desktop

Hello @chasekenyon 


You might try signing out of the PowerBI service then signing back in.  Sometimes it seems like the security token is only partially retained and that can cause issues with other Microsoft logins.

chasekenyon Frequent Visitor
Frequent Visitor

Re: Cannot sign in to PowerBI Desktop

This did not work, I have been logged out of PowerBI service and only used it to check the account credentials. The Desktop version wont even show the password field at all.


This is on a remote desktop too if that helps.

Community Support Team
Community Support Team

Re: Cannot sign in to PowerBI Desktop

HI @chasekenyon ,

It sounds like Microsoft authorization has been failed on redirect steps, please check your account permissions and network policy to confirm if these operation request has been blocked.


Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
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