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afernando Regular Visitor
Regular Visitor

Cannot login to PowerBI Desktop

Hi,

 

I'm getting this error when logging into PowerBI Desktop. Tried on 2 different pc's and still get the same error.

 

PowerBI Error.jpg

 

 

Thanks,

Anton

7 REPLIES 7
Avichal Frequent Visitor
Frequent Visitor

Re: Cannot login to PowerBI Desktop

Hi Afernando,

 

Could you let me know if you are using your office email and is it only with Power BI or rest of Office application also ?

 

Regards,

Avichal Krishna

afernando Regular Visitor
Regular Visitor

Re: Cannot login to PowerBI Desktop

Hi,

 

Office email. Only happens with PBI Desktop. I can login to PowerBI service with no issues.

 

Thanks,

Anton

 

 

Avichal Frequent Visitor
Frequent Visitor

Re: Cannot login to PowerBI Desktop

Hi Afernando,

 

Please open CMD as adminstrator on device which you are facing problem. Type dsregcmd /status. Under Device state you will find domain joined. Please ensure it have yes against it.

 

Regards,

Avichal Krishna

afernando Regular Visitor
Regular Visitor

Re: Cannot login to PowerBI Desktop

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Avichal Frequent Visitor
Frequent Visitor

Re: Cannot login to PowerBI Desktop

Are you using windows 10 ? If yes, Please help with version of windows 10. You can go to Run and type "winver" to find window version.

afernando Regular Visitor
Regular Visitor

Re: Cannot login to PowerBI Desktop

Hi,

 

I'm on Windows 10 1809 on my desktop and 1903 on my laptop. Both gives the same error.

 

Thanks,

Anton

Avichal Frequent Visitor
Frequent Visitor

Re: Cannot login to PowerBI Desktop

I would recommend you go to File -> Options and settings -> Options -> Diagnostics of Power BI desktop and click "enable tracing", and check the detailed logs in the traces folder.

 

Also please disable antivirus software and firewall on your machine to see whether issue persists. And check if any proxy settings prevent you from signing in.

 

If you still encounter this issue after trying above advice, please uninstall your current desktop and reinstall the latest version for a test.

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