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Helper II
Helper II

Cannot create support ticket

I keep going in circles trying to get support.  I am a paid pro user.  I go to help within desktop ot service and get to the support page - which says I'm not a pro user but I can pay to be one 'for fast, free support."  Quite aside from the fact it's not at all 'free', how do I get to the part where I can create a ticket?

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Community Support
Community Support

hi  @Lori 

 
Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

 

submit a support ticketsubmit a support ticket

 

and you could also refer to this blog:

 

How to create a support ticket in Power BI

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

 

Best Regards,

Lin

Community Support Team _ Lin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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Super User IV
Super User IV

@Lori did you looked at issue forums here to create your issue.

 

I would  Kudos if my solution helped. 👉 If you can spend time posting the question, you can also make efforts to give Kudos whoever helped to solve your problem. It is a token of appreciation!

Visit us at https://perytus.com, your one-stop shop for Power BI related projects/training/consultancy.






Did I answer your question? Mark my post as a solution.

Proud to be a Super User! Appreciate your Kudos 🙂
Feel free to email me with any of your BI needs.





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Helper II
Helper II

Thanks, I've been all over the community forums.  There are similar problems and I've tried all the solutions offered.  Nothing is working.  I'm sure you can imagine how frustrating it is to have a problem you need a solution for and not be able to find, then, when trying to access something I PAY FOR, I cannot get that to work either.

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@Lori I can understand let me know if I can help You can reach me directly through email which is in the signature. Let's if I can assist and make you happy 🙂






Did I answer your question? Mark my post as a solution.

Proud to be a Super User! Appreciate your Kudos 🙂
Feel free to email me with any of your BI needs.





Highlighted
Community Support
Community Support

hi  @Lori 

 
Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

 

submit a support ticketsubmit a support ticket

 

and you could also refer to this blog:

 

How to create a support ticket in Power BI

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

 

Best Regards,

Lin

Community Support Team _ Lin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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