Cannot create support ticket

[Lori]

I keep going in circles trying to get support.  I am a paid pro user.  I go to help within desktop ot service and get to the support page - which says I'm not a pro user but I can pay to be one 'for fast, free support."  Quite aside from the fact it's not at all 'free', how do I get to the part where I can create a ticket?

[Syndicate_Admin]

Hello,

I am sharing a Power Bi report from my workspace, when the user opens the link, the following image appears, I shared another report and lets users see it without problem, the problem is in this report:

-could you help me see which is the mistake?

Thanks a lot,

Light

[v-lili6-msft · Accepted solution]

hi  @Lori 

Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

submit a support ticket

and you could also refer to this blog:

How to create a support ticket in Power BI

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

Best Regards,

Lin

[Lori]

Thanks, I've been all over the community forums.  There are similar problems and I've tried all the solutions offered.  Nothing is working.  I'm sure you can imagine how frustrating it is to have a problem you need a solution for and not be able to find, then, when trying to access something I PAY FOR, I cannot get that to work either.

[parry2k]

@Lori I can understand let me know if I can help You can reach me directly through email which is in the signature. Let's if I can assist and make you happy 🙂

[parry2k]

@Lori did you looked at issue forums here to create your issue.

I would ❤ Kudos if my solution helped. 👉 If you can spend time posting the question, you can also make efforts to give Kudos whoever helped to solve your problem. It is a token of appreciation!

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