Cannot Load Model Error

[aliciap1]

I have been unable to access any of my reports that connect to a PBI dataset, with the error appearing below. I own these reports and I am signed into the correct account. I can also easily access the main dataset. The issue doesn't appear to be solved by connecting to VPN. 

**Update*** I have tried to update but this hasn't solved the issue. I have tried to create a new report connected to the same dataset and got the same error message so it appears to be a Power BI Service issue.

Feedback Type:
Frown (Error)

Timestamp:
2021-02-12T14:02:03.8215574Z

Local Time:
2021-02-12T14:02:03.8215574+00:00

Session ID:
6e78adf6-d0c2-4cb0-8206-980026d8b9df

Release:
December 2020

Product Version:
2.88.1385.0 (20.12) (x64)

Error Message:
We couldn't connect to your model in the Power BI Service. The dataset may have been deleted, renamed, moved, or it is possible that you don't have permission to access it.

Error Message Detail:
No OLE DB Error Information found.

Stack Trace:
Microsoft.PowerBI.ReportingServicesHost.CannotRetrieveModelException: An error occurred while loading the model. Verify that the connection information is correct and that you have permissions to access the data source. ---> Microsoft.PowerBI.DataExtension.Contracts.DataExtensionException: Failed to open the MSOLAP connection. ---> MsolapWrapper.MsolapWrapperException: Could not initialize connection
at MsolapWrapper.Utils.ThrowErrorIfHrFailed(Int32 hr, String message)
at MsolapWrapper.Connection.Open()
at Microsoft.PowerBI.DataExtension.Msolap.Connection.OpenImpl()
--- End of inner exception stack trace ---
at Microsoft.PowerBI.DataExtension.Msolap.Connection.OpenImpl()
at Microsoft.PowerBI.DataExtension.Contracts.Utilities.RunSynchronously(Action action)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.ReportingServicesHost.PoolableConnectionWrapper.<OpenAsync>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.ReportingServicesHost.Utils.TaskExtensions.WaitAndUnwrapException(Task task)
at Microsoft.PowerBI.ReportingServicesHost.LocalReportProcessingHost.ExecuteSchemaCommand[T](ExploreHostDataSourceInfo dataSourceInfo, IDbConnectionPool connectionPool, IConnectionFactory connectionFactory, IConnectionUserImpersonator connectionUserImpersonator, QueryExecutionOptionsBase queryExecutionOptions, ITelemetryService telemetryService, Func`2 action, String failTelemetryMessage, ServiceErrorStatusCode statusCode, ExploreBaseEvent exploreEvent)
--- End of inner exception stack trace ---
at Microsoft.PowerBI.ReportingServicesHost.LocalReportProcessingHost.ExecuteSchemaCommand[T](ExploreHostDataSourceInfo dataSourceInfo, IDbConnectionPool connectionPool, IConnectionFactory connectionFactory, IConnectionUserImpersonator connectionUserImpersonator, QueryExecutionOptionsBase queryExecutionOptions, ITelemetryService telemetryService, Func`2 action, String failTelemetryMessage, ServiceErrorStatusCode statusCode, ExploreBaseEvent exploreEvent)
at Microsoft.PowerBI.ReportingServicesHost.LocalReportProcessingHost.<>c__DisplayClass9_0.<GetModelMetadata>b__1(ExploreBaseEvent timedEvent)
at Microsoft.PowerBI.ReportingServicesHost.ExploreTelemetryService.<>c__DisplayClass4_0`1.<RunInActivity>b__0(ExploreBaseEvent activity)
at Microsoft.PowerBI.ReportingServicesHost.ExploreTelemetryService.RunInActivity(String activityName, Action`1 action)
at Microsoft.PowerBI.ReportingServicesHost.ExploreTelemetryService.RunInActivity[T](String activityName, Func`2 action)
at Microsoft.PowerBI.ReportingServicesHost.LocalReportProcessingHost.GetModelMetadata(ExploreHostDataSourceInfo dataSourceInfo, IDbConnectionPool connectionPool, IConnectionFactory connectionFactory, String modelMetadataVersion, QueryExecutionOptionsBase queryExecutionOptions, IConnectionUserImpersonator connectionUserImpersonator, ITelemetryService telemetryService)
at Microsoft.PowerBI.ReportingServicesHost.ReportingSession.GetModel(String dataSourceName, String modelMetadataVersion)
at Microsoft.PowerBI.ReportingServicesHost.ReportingSession.GetModelAsStream(String dataSourceName, String modelMetadataVersion)
at Microsoft.PowerBI.ReportingServicesHost.ReportingSession.GetConceptualSchema(String modelMetadataVersion, ParseConceptualSchema parse, ModelDaxCapabilities& capabilities)
at Microsoft.PowerBI.ExploreHost.Utils.ExploreHostUtils.GetConceptualSchemaImpl(IPowerViewHandler powerViewHandler, String databaseID, String maxModelMetadataVersion, ModelDaxCapabilities& capabilities)
at Microsoft.PowerBI.ExploreHost.Utils.ExploreHostUtils.HandleModelRetrievalExceptions[T](Func`1 wrappedCall, String databaseID, ServiceErrorStatusCode statusCode, FeatureSwitches featureSwitches)
at Microsoft.PowerBI.ExploreHost.Utils.ExploreHostUtils.GetConceptualSchemaAndHandleExceptions(IPowerViewHandler powerViewHandler, String databaseID, String maxModelMetadataVersion, ModelDaxCapabilities& daxCapabilities)
at Microsoft.PowerBI.ExploreHost.Utils.ExploreHostUtils.<>c__DisplayClass26_0.<TryGetConceptualSchema>b__0()
at Microsoft.PowerBI.ExploreHost.Utils.ExploreHostUtils.TryGetStructureImpl[T](Int64 modelID, ServiceErrorExtractor extractor, Func`1 getStructure, Func`2 validateStructure, T& structure, ServiceError& serviceError)

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.ErrorHostService.GetErrorDetails(ShowErrorDialogArgs args)
at Microsoft.PowerBI.Client.Windows.ErrorHostService.<>c__DisplayClass3_1.<ShowErrorDialog>b__1()
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
at System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.AllowModalDialogs(Action action)
at Microsoft.PowerBI.Client.Windows.ErrorHostService.<>c__DisplayClass3_0.<<ShowErrorDialog>b__0>d.MoveNext()
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
at Microsoft.PowerBI.Client.Windows.ErrorHostService.<>c__DisplayClass3_0.<ShowErrorDialog>b__0()
at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass1_0`1.<SendAndMarshalExceptions>b__0()
at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass0_1.<SendAndMarshalExceptions>b__0(Object null)
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)

OS Version:
Microsoft Windows NT 10.0.17763.0 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 528049]

Peak Virtual Memory:
38.1 GB

Private Memory:
476 MB

Peak Working Set:
631 MB

IE Version:
11.1577.17763.0

Enabled Preview Features:
PBI_NewWebTableInference
PBI_v3ModelsPreview

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_JsonTableInference
PBI_ImportTextByExample
PBI_ExcelTableInference
PBI_qnaLiveConnect
PBI_eimInformationProtectionForDesktop
PBI_azureMapVisual
PBI_dataPointLassoSelect
PBI_compositeModelsOverAS
PBI_narrativeTextBox
PBI_dynamicParameters
PBI_anomalyDetection
PBI_newFieldList
PBI_cartesianMultiplesAuthoring

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
150%

Supported Services:
Power BI

Formulas:

section Section1;

[aliciap1]

Hi All, I'm afraid the update didn't solve the problem - see post update above for more details.

[v-alq-msft]

Hi, @aliciap1 

I'd like to suggest you update Power BI Desktop to the latest version, and check if you have permissions to access the corresponding dataset or rename the dataset.

Best Regards

Allan

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Tahreem24]

Please refer the similar thread. Hope it may help you. 

https://community.powerbi.com/t5/Desktop/Cannot-load-model-Error/m-p/812574