Can't install the app: MSIDA4B.TMP, MSI960D.TMP, MSI21DA.TMP have stopped working

[lynn]

Hi! I am new to this app and I was able to install it a few months ago. One day I found I couldn't open it, so I unistalled and reinstalled it. Three error messages popped up: MSIDA4B.TMP, MSI960D.TMP, MSI21DA.TMP have stopped working.. I tried both 32bit and 64bit and didnt work... PLEASE HELP!

[v-shex-msft]

Hi @lynn,

It sounds like the issue which caused by temp files, can you ensure you have clean up the old version files before install?

In addition, if these files are occupied, you can try to uninstall and reboot the system before install the new files.

BTW, you can also refer to below link to find out the detail log informations and report them with your issue to power bi team.

Collecting User-Mode Dumps

How to View the System Log in Event Viewer

Regards,

Xiaoxin Sheng

[lynn]

I unistalled the app and restarted the system. I re-downloaded the app from the website, and still didn't work.

"MSIFA7B.TMP has stopped working"... and this is the details under the message:

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: rundll32.exe
Problem Signature 02: 6.3.9600.17415
Problem Signature 03: 54504eb8
Problem Signature 04: mscorlib
Problem Signature 05: 4.0.30319.36366
Problem Signature 06: 57a0f7f9
Problem Signature 07: 4528
Problem Signature 08: 13c
Problem Signature 09: System.UnauthorizedAccess
OS Version: 6.3.9600.2.0.0.256.4
Locale ID: 1033
Additional Information 1: 60e4
Additional Information 2: 60e4968e3c68ecce2f8f534b423b4ddf
Additional Information 3: 6d2d
Additional Information 4: 6d2d93732cf957494c3b5d201a949c16

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt

[v-shex-msft]

HI @lynn,

>>Problem Signature 09: System.UnauthorizedAccess

It seems like some access operations have been blocked, can you ensure there are any specific setting on your device or?
You can also try to use administrator right to install.

BTW, if above also not help, perhaps you can try to submit a support ticket to power bi team for further support.

Regards,

Xiaoxin Sheng

[lynn]

Thank you very much for your reply.. I did uninstall the app from Control pannel and restarted my laptop, and it didn't work. Even when I was in the process of uninsall the app, a few error messages popped up, and indicated a few temp files have stopped working. Do you have any other suggestions?

Thanks again!