Can't connect to Salesforce Objects

[edchuy]

There is currently an issue that causes access to Salesforces Objects to get errors of the type "Access is forbidden". I can't refresh data from those tables nor can I even get access to new objects. I have tried using Power Query in Excel and to refresh the same data in the Power BI service to no avail. The problem seems to have started about 3 days ago and I have been able sporadically to refresh the data. I had not had this problem previously.

[CoderZen08]

Hi @edchuy were you able to find a solution? I've used the Salesforce connector but I had some issues with my data. As a workaround, maybe you can try to test your connection with a 3rd party connector. I've tried windsor.ai, supermetrics and funnel.io. I stayed with windsor because it is much cheaper so just to let you know other options. In case you wonder, to make the connection first search for the Salesforce connector in the data sources list:

After that, just grant access to your Salesforce account using your credentials, then on preview and destination page you will see a preview of your Salesforce fields:

There just select the fields you need. It is also compatible with custom fields and custom objects, so you'll be able to export them through windsor.  Finally, just select PBI as your data destination and finally just copy and paste the url on PBI --> Get Data --> Web --> Paste the url. 

[edchuy]

Hi. I think the issue I had then was that the Salesforce license my company had capacity limitations that prevented me from connecting. It was resolved then and I have been able to connect directly to the Salesforce objects using the Power BI native connector. Refresh is sometimes a bit slow given the tables have grown in size. In any case, I'll consider your suggestions if I run into any further issues. Thanks.

[v-lid-msft]

 Hi @edchuy ,

Could you please try to connect salesforce in a new power bi report, if the problem is still exist, try to "File" - "Options and settings" - - "Data Sources Settings", find the salesforce, then re-enter your correct credentails.

In Power BI Service, enter "Settings" - "Dataset", find the dataset using salesforce, re-enter the credentails in "data source credentails", then try to refresh again.

Best regards,

Community Support Team _ Dong Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[edchuy · Accepted solution]

It turns that our license to Salesforce has a limit to how many transactions (or something along those lines) can be requested within a certain time frame. I was refreshing my report each hour and a half which consumed our company's quota after a few refreshes.