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Chacos Frequent Visitor
Frequent Visitor

Can't Publish reports to my new Pro account

I used to be a FREE user on Desktop and Online.

Now I have a Pro licence for Power BI.

 

I've created report (in Desktop) and tried to share it to the web Power BI -  to my Pro account.

But everytime I do, it's Sharing into my old "free" account.

I had our Microsoft global admin disable my Free account.

Now I can't login to it.

By my Desktop still loads it into the Free one instead of Pro.

(I know it because it says "Do you want to Replace current dataset")

And my Pro (on the Web) has no reports.

 

Can someone please see if you can help?

 

 

6 REPLIES 6
edejes2
Advisor

Re: Can't Publish reports to my new Pro account

Hello, are you using the pro account credential in your PBIX when you sign in there?

 

 PrtScr capture.jpg

Chacos Frequent Visitor
Frequent Visitor

Re: Can't Publish reports to my new Pro account

Yes, same credentials.

 

Highlighted
Community Support Team
Community Support Team

Re: Can't Publish reports to my new Pro account

Hi @Chacos,

 

Clear the cache in Power BI desktop for a test. File-> Options and Settings-> Options-> Data Load

How To Clear Cache Of Power BI Desktop

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Chacos Frequent Visitor
Frequent Visitor

Re: Can't Publish reports to my new Pro account

Thank you for the suggestion.

It didn't fix the issue.

Community Support Team
Community Support Team

Re: Can't Publish reports to my new Pro account

Hi @Chacos ,

 

Have you logged into Power BI Service with new Pro account to make sure there indeed existing no dataset/report with the same name as that you are going to publish?

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Chacos Frequent Visitor
Frequent Visitor

Re: Can't Publish reports to my new Pro account

Yes, I did that. No reports in my Pro Account.