Can't Login on Power Bi Desktop (2.47.4766.801 64-bit (giugno 2017))

[teoJam]

Hi,

i'm unable to connect on powerbi desktop.

On "power Bi Online" i've got the power bi pro licence.

The message that appears is in italian :" Creare un account power Bi Pro. Non è stato trovato un account per Power Bi. Usare questo collegamento per iscriversi".

If i'm installing the may 2017 version there is no problem, while i've got the problem the new version (june 2017).

Thanks in advance, best regards.
Matteo Venerucci

[v-yuezhe-msft]

@teoJam,

Do you want to sign in Power BI Service in Power BI Desktop and publish your PBIX file?

If so, go to http://app.powerbi.com and then after you log in, click Get Data box on the lower left hand side and use “Files->Local file” entry to upload your PBIX file, then check if you get any issues.

Regards,

[teoJam]

Hi, 

the problem appears even if i open powerbi desktop and i try to login. So it's not necessary to upload my pibx file, because it is empty. I've enable the trace on power by desktop. I can send you the warning that i've seen on log file.

Thanks
Matteo

[v-yuezhe-msft]

@teoJam,

Please help to post a screenshot about your scenario and post trace log here.

Regards,

[teoJam]

Hi.

The Problem is not only for me, but for all people in my organizzation.

------------

Diagnostic:

Feedback Type:
Frown (Error)

Timestamp:
2017-06-29T07:24:32.7407498Z

Local Time:
2017-06-29T09:24:32.7407498+02:00

Product Version:
2.47.4766.801 (PBIDesktop) (x64)

Release:
June 2017

IE Version:
11.1358.14393.0

OS Version:
Microsoft Windows NT 10.0.14393.0 (x64 it-IT)

CLR Version:
4.6.2. or later [Release Number = 460805]

Workbook Package Info:
1* - it-IT, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Peak Working Set:
338 MB

Private Memory:
221 MB

Peak Virtual Memory:
33.6 GB

User ID:
ed05fc22-ca94-4782-92e5-2a95979d98e2

Session ID:
72cf221d-bd4d-425b-a66f-df931bb359f6

Telemetry Enabled:
True

Model Default Mode:
Import

Snapshot Trace Logs:
C:\Users\Matteo.Venerucci\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShot721144578.zip

Performance Trace Logs:
C:\Users\Matteo.Venerucci\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip

Enabled Preview Features:
PBI_Snowflake
PBI_shapeMapVisualEnabled
PBI_EnableReportTheme
PBI_allowBiDiCrossFilterInDirectQuery
PBI_pivotTableVisualEnabled
PBI_numericSlicerEnabled
PBI_SpanishLinguisticsEnabled
PBI_PbiServiceLiveConnect
PBI_daxTemplatesEnabled
PBI_relativeDateSlicer

Disabled Preview Features:
CustomConnectors

Disabled DirectQuery Options:
PBI_DirectQuery_Unrestricted

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI

Formulas:

section Section1;

----

---

[teoJam]

file: PBIDesktop.30976.2017-06-29T07-29-36-689853.log

...
DataMashup.Trace Information: 24579 : {"Start":"2017-06-29T07:29:51.0841474Z","Action":"SharedLocalStorageAccessor/DeleteTempFile","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":30976,"Tid":1,"Duration":"00:00:00.0012269"}
DataMashup.Trace Information: 24579 : {"Start":"2017-06-29T07:29:50.9953067Z","Action":"UISettingsStorage/SetSettings","MetadataSet":[["ShowStartPageForDataInsightsSummit2016","0"],["FileHistory",9411],["PowerBIServiceFileHistory",2],["SSRSFileHistory",2],["showStartPage","1"],["LastKnownPBICloudConfig",2241],["MultiArtifactEditorWindowScale_Left","356"],["MultiArtifactEditorWindowScale_Top","26"],["MultiArtifactEditorWindowScale_Width","1166"],["MultiArtifactEditorWindowScale_Height","528"],["MultiArtifactEditorWindowScale_Maximized","1"],["multiArtifactEditorRibbonQat",444],["FormulaBuilderHistory",4653],["DisplayCommandBar","0"],["EditorTaskPaneWidth","266"],["ViewFormulaWindowScale_Left","448"],["ViewFormulaWindowScale_Top","136"],["ViewFormulaWindowScale_Width","1024"],["ViewFormulaWindowScale_Height","768"],["ViewFormulaWindowScale_Maximized","1"],["QueriesEditorWindowScale_Left","92"],["QueriesEditorWindowScale_Top","92"],["QueriesEditorWindowScale_Width","1182"],["QueriesEditorWindowScale_Height","544"],["QueriesEditorWindowScale_Maximized","1"],["multiArtifactQueriesEditorRibbonQat",326],["ShowImportCustomVisualSecurityWarningDialog","0"],["EditorNavigatorWidth","179"],["MaxCacheSize","4294967296"],["DisplayFormulaBar","0"],["UseFixedWidthFont","0"],["AlwaysAllowParameterization","0"],["DisableNativeDbQueries","0"],["WebPreviewWarningLevel","1"],["EnableStepNamesEnglishOnly","0"],["DisableUpdateNotification","0"],["EnableEsriMap","0"],["NavigatorDialogMasterPaneWidth","377"]],"ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":30976,"Tid":1,"Duration":"00:00:00.0903110"}
DataMashup.Trace Warning: 24579 : {"Start":"2017-06-29T07:29:50.7500614Z","Action":"PBI.PQ.CloudDiscovery","Message":"{\"backendUrl\":\"https://api.powerbi.com/\",\"activityId\":\"9c2e03c1-5488-4217-b9e7-084c1157b5b2\",\"requestId\":\"b70b94e1-947d-47c1-9dc4-7f5c26288c09\",\"message\":\"\",\"httpStatusCode\":\"\",\"exceptionType\":\"\",\"errorCode\":\"\",\"errorDetails\":\"\",\"parentId\":\"327f49d2-692e-4000-8aef-d6e416dc3914\",\"isError\":\"False\",\"sessionId\":\"9c2e03c1-5488-4217-b9e7-084c1157b5b2\",\"deviceId\":\"8491b475\",\"userId\":\"ed05fc22-ca94-4782-92e5-2a95979d98e2\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"803790be-d171-414c-8792-ba84e3223be9","Process":"PBIDesktop","Pid":30976,"Tid":1,"Duration":"00:00:00.3398734"}
DataMashup.Trace Information: 24579 : {"Start":"2017-06-29T07:29:51.0954251Z","Action":"PowerBIService/Authentication","Message":"Microsoft.IdentityModel.Clients.ActiveDirectory Information: 2 : ","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":30976,"Tid":1,"Duration":"00:00:00.0000185"}
DataMashup.Trace Information: 24579 : {"Start":"2017-06-29T07:29:51.0955104Z","Action":"PowerBIService/Authentication","Message":"29/06/2017 07:29:51: - AuthenticationContext: ADAL .NET with assembly version '2.19.0.0', file version '2.19.20802.0213' and informational version 'f719a3fb5ab2559980bb7e75ee78bc15068282fa' is running...","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":30976,"Tid":1,"Duration":"00:00:00.0000103"}
DataMashup.Trace Information: 24579 : {"Start":"2017-06-29T07:29:51.1145316Z","Action":"PowerBIService/Authentication","Message":"Microsoft.IdentityModel.Clients.ActiveDirectory Information: 2 : ","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":30976,"Tid":1,"Duration":"00:00:00.0000143"}
DataMashup.Trace Information: 24579 : {"Start":"2017-06-29T07:29:51.1145577Z","Action":"PowerBIService/Authentication","Message":"29/06/2017 07:29:51: e823dc3b-e448-45e4-8972-7655007a3c0f - AcquireTokenHandlerBase: === Token Acquisition started:\n\tAuthority: https://login.microsoftonline.com/common/\n\tResource: https://analysis.windows.net/powerbi/api\n\tClientId: 7f67af8a-fedc-4b08-8b4e-37c4d127b6cf\n\tCacheType: Microsoft.IdentityModel.Clients.ActiveDirectory.TokenCache (0 items)\n\tAuthentication Target: User\n\t","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":30976,"Tid":1,"Duration":"00:00:00.0000075"}
DataMashup.Trace Information: 24579 : {"Start":"2017-06-29T07:29:51.1357612Z","Action":"PowerBIService/Authentication","Message":"Microsoft.IdentityModel.Clients.ActiveDirectory Information: 2 : ","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":30976,"Tid":1,"Duration":"00:00:00.0000151"}
...
DataMashup.Trace Information: 24579 : {"Start":"2017-06-29T07:29:54.1779814Z","Action":"UISettingsStorage/SetSettings","MetadataSet":[["ShowStartPageForDataInsightsSummit2016","0"],["FileHistory",9411],["PowerBIServiceFileHistory",2],["SSRSFileHistory",2],["showStartPage","1"],["LastKnownPBICloudConfig",4],["MultiArtifactEditorWindowScale_Left","356"],["MultiArtifactEditorWindowScale_Top","26"],["MultiArtifactEditorWindowScale_Width","1166"],["MultiArtifactEditorWindowScale_Height","528"],["MultiArtifactEditorWindowScale_Maximized","1"],["multiArtifactEditorRibbonQat",444],["FormulaBuilderHistory",4653],["DisplayCommandBar","0"],["EditorTaskPaneWidth","266"],["ViewFormulaWindowScale_Left","448"],["ViewFormulaWindowScale_Top","136"],["ViewFormulaWindowScale_Width","1024"],["ViewFormulaWindowScale_Height","768"],["ViewFormulaWindowScale_Maximized","1"],["QueriesEditorWindowScale_Left","92"],["QueriesEditorWindowScale_Top","92"],["QueriesEditorWindowScale_Width","1182"],["QueriesEditorWindowScale_Height","544"],["QueriesEditorWindowScale_Maximized","1"],["multiArtifactQueriesEditorRibbonQat",326],["ShowImportCustomVisualSecurityWarningDialog","0"],["EditorNavigatorWidth","179"],["MaxCacheSize","4294967296"],["DisplayFormulaBar","0"],["UseFixedWidthFont","0"],["AlwaysAllowParameterization","0"],["DisableNativeDbQueries","0"],["WebPreviewWarningLevel","1"],["EnableStepNamesEnglishOnly","0"],["DisableUpdateNotification","0"],["EnableEsriMap","0"],["NavigatorDialogMasterPaneWidth","377"]],"ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":30976,"Tid":1,"Duration":"00:00:00.0634821"}
DataMashup.Trace Warning: 24579 : {"Start":"2017-06-29T07:29:54.2444531Z","Action":"PBI.Win.RootSession","Message":"{\"parentId\":\"00000000-0000-0000-0000-000000000000\",\"isError\":\"False\",\"sessionId\":\"9c2e03c1-5488-4217-b9e7-084c1157b5b2\",\"deviceId\":\"8491b475\",\"userId\":\"ed05fc22-ca94-4782-92e5-2a95979d98e2\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"8c0da013-3539-465b-8312-55500753fabb","Process":"PBIDesktop","Pid":30976,"Tid":1,"Duration":"-00:00:00.0004015"}
DataMashup.Trace Warning: 24579 : {"Start":"2017-06-29T07:29:56.5373881Z","Action":"PBI.PQ.SignIn","Message":"{\"entryPoint\":\"EditorRibbonLabelPowerBISignIn\",\"message\":\"UnlicensedUser\",\"activeView\":\"Reports\",\"actionId\":\"SignIn\",\"parentId\":\"8c0da013-3539-465b-8312-55500753fabb\",\"isError\":\"False\",\"sessionId\":\"9c2e03c1-5488-4217-b9e7-084c1157b5b2\",\"deviceId\":\"8491b475\",\"userId\":\"ed05fc22-ca94-4782-92e5-2a95979d98e2\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"1c60c5c4-285a-47fc-807d-42c44860d723","Process":"PBIDesktop","Pid":30976,"Tid":1,"Duration":"00:00:00.0003517"}
DataMashup.Trace Warning: 24579 : {"Start":"2017-06-29T07:29:56.5539136Z","Action":"PBI.PQ.UserProfileMenu","Message":"{\"activeView\":\"Reports\",\"actionId\":\"EditorRibbonLabelPowerBISignIn\",\"parentId\":\"8c0da013-3539-465b-8312-55500753fabb\",\"isError\":\"False\",\"sessionId\":\"9c2e03c1-5488-4217-b9e7-084c1157b5b2\",\"deviceId\":\"8491b475\",\"userId\":\"ed05fc22-ca94-4782-92e5-2a95979d98e2\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"8af8b8ee-e994-45dd-a0d6-659d72be7a93","Process":"PBIDesktop","Pid":30976,"Tid":1,"Duration":"00:00:00.0003913"}
DataMashup.Trace Information: 24579 : {"Start":"2017-06-29T07:29:20.5500000Z","Action":"PBI.Dashboard.RootSession","Message":"{\"parentId\":\"\",\"sessionId\":\"9c2e03c1-5488-4217-b9e7-084c1157b5b2\",\"deviceId\":\"8491b475\",\"userId\":\"ed05fc22-ca94-4782-92e5-2a95979d98e2\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"3a6bb1d9-cdf9-30af-8147-3b6628951ab9","Process":"PBIDesktop","Pid":30976,"Tid":29,"Duration":"00:01:00.0576723"}
DataMashup.Trace Information: 24579 : {"Start":"2017-06-29T07:29:20.6940000Z","Action":"PBI.VisualConsent.Register","Message":"{\"parentId\":\"3a6bb1d9-cdf9-30af-8147-3b6628951ab9\",\"errorSource\":\"PowerBI\",\"errorCode\":\"3a6bb1d9-cdf9-30af-8147-3b6628951ab9\",\"activityName\":\"PBI.Dashboard.RootSession\",\"activityId\":\"3a6bb1d9-cdf9-30af-8147-3b6628951ab9\",\"visualType\":\"esriVisual\",\"sessionId\":\"9c2e03c1-5488-4217-b9e7-084c1157b5b2\",\"deviceId\":\"8491b475\",\"userId\":\"ed05fc22-ca94-4782-92e5-2a95979d98e2\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"033e00f0-ace9-7a9a-5717-b8b411153d4d","Process":"PBIDesktop","Pid":30976,"Tid":29,"Duration":"00:00:59.9138651"}
DataMashup.Trace Critical: 24579 : {"Start":"2017-06-29T07:29:20.8710000Z","Action":"PBI.EX.CodePaneShowWarning","Message":"{\"warningKey\":\"CodePane_WarningDuplicateRowsRemoved\",\"message\":\"3a6bb1d9-cdf9-30af-8147-3b6628951ab9\",\"sessionId\":\"9c2e03c1-5488-4217-b9e7-084c1157b5b2\",\"deviceId\":\"8491b475\",\"userId\":\"ed05fc22-ca94-4782-92e5-2a95979d98e2\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"da78b03b-10de-0e5e-1e72-812bcd88b6a3","Process":"PBIDesktop","Pid":30976,"Tid":29,"Duration":"00:00:59.7369398"}
DataMashup.Trace Information: 24579 : {"Start":"2017-06-29T07:29:21.1110000Z","Action":"PBI.ModuleLoad","Message":"{\"parentId\":\"3a6bb1d9-cdf9-30af-8147-3b6628951ab9\",\"activityName\":\"PBI.Dashboard.RootSession\",\"activityId\":\"3a6bb1d9-cdf9-30af-8147-3b6628951ab9\",\"start\":\"2017-06-29T07:29:20.945Z\",\"end\":\"2017-06-29T07:29:21.110Z\",\"module\":\"powerBICommon/services/loadProgressNotificationService\",\"sessionId\":\"9c2e03c1-5488-4217-b9e7-084c1157b5b2\",\"deviceId\":\"8491b475\",\"userId\":\"ed05fc22-ca94-4782-92e5-2a95979d98e2\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"ce7ef059-46b7-fb41-a128-83a2ba7e14b0","Process":"PBIDesktop","Pid":30976,"Tid":29,"Duration":"00:00:59.4976044"}
DataMashup.Trace Information: 24579 : {"Start":"2017-06-29T07:29:22.0610000Z","Action":"PBI.ExploreHost.ChangeReportPage","Message":"{\"parentId\":\"d7e77934-99e6-db98-be1a-1ae865e3a0e1\",\"activityName\":\"PBI.EX.LoadExplorationVisuals\",\"activityId\":\"d7e77934-99e6-db98-be1a-1ae865e3a0e1\",\"sectionIndex\":\"0\",\"sessionId\":\"9c2e03c1-5488-4217-b9e7-084c1157b5b2\",\"deviceId\":\"8491b475\",\"userId\":\"ed05fc22-ca94-4782-92e5-2a95979d98e2\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"95fc413b-8483-28a0-3cca-e40c260076d9","Process":"PBIDesktop","Pid":30976,"Tid":29,"Duration":"00:00:58.5477142"}
DataMashup.Trace Warning: 24579 : {"Start":"2017-06-29T07:29:21.1370000Z","Action":"PBI.EX.OpenExploration","Message":"{\"parentId\":\"18a4e6be-9ad9-494e-3898-e8286c88d782\",\"activityName\":\"PBI.EX.LoadExplorationVisuals\",\"activityId\":\"18a4e6be-9ad9-494e-3898-e8286c88d782\",\"originalReportGuid\":\"\",\"appGuid\":\"\",\"isCancelled1\":\"false\",\"isOnPrem\":\"false\",\"source\":\"Normal\",\"visualTypesAndCounts\":\"\",\"end\":\"2017-06-29T07:29:22.064Z\",\"duration\":\"0.5 - 1s\",\"sessionId\":\"9c2e03c1-5488-4217-b9e7-084c1157b5b2\",\"deviceId\":\"8491b475\",\"userId\":\"ed05fc22-ca94-4782-92e5-2a95979d98e2\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"e6bf5255-a626-22b2-4688-ab8daa20b6f1","Process":"PBIDesktop","Pid":30976,"Tid":29,"Duration":"00:00:59.4717984"}
DataMashup.Trace Information: 24579 : {"Start":"2017-06-29T07:29:21.9710000Z","Action":"PBI.EX.LoadExplorationVisuals","Message":"{\"parentId\":\"18a4e6be-9ad9-494e-3898-e8286c88d782\",\"activityName\":\"PBI.EX.LoadExplorationVisuals\",\"activityId\":\"18a4e6be-9ad9-494e-3898-e8286c88d782\",\"end\":\"2017-06-29T07:29:22.078Z\",\"duration\":\"100 - 200ms\",\"sessionId\":\"9c2e03c1-5488-4217-b9e7-084c1157b5b2\",\"deviceId\":\"8491b475\",\"userId\":\"ed05fc22-ca94-4782-92e5-2a95979d98e2\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"d7e77934-99e6-db98-be1a-1ae865e3a0e1","Process":"PBIDesktop","Pid":30976,"Tid":29,"Duration":"00:00:58.6379612"}
DataMashup.Trace Information: 24579 : {"Start":"2017-06-29T07:29:22.4950000Z","Action":"PBI.ModuleLoad","Message":"{\"parentId\":\"3a6bb1d9-cdf9-30af-8147-3b6628951ab9\",\"activityName\":\"PBI.EX.LoadExplorationVisuals\",\"activityId\":\"18a4e6be-9ad9-494e-3898-e8286c88d782\",\"start\":\"2017-06-29T07:29:22.104Z\",\"end\":\"2017-06-29T07:29:22.495Z\",\"module\":\"exploreUIShell\",\"sessionId\":\"9c2e03c1-5488-4217-b9e7-084c1157b5b2\",\"deviceId\":\"8491b475\",\"userId\":\"ed05fc22-ca94-4782-92e5-2a95979d98e2\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.47.4766.801 (PBIDesktop)","ActivityId":"1a3d81c6-0c91-96a8-a0de-dbf4747b4fa8","Process":"PBIDesktop","Pid":30976,"Tid":29,"Duration":"00:00:58.1141718"}
...

[v-yuezhe-msft]

@teoJam,

I note that the name is different in your Power BI Service and Power BI Desktop, do you use same account to log in Power BI Service?

Regards,

[teoJam]

Yes, i do.

Matteo

[teoJam]

The Problem is not only for me, but for all people in my organizzation.

[v-yuezhe-msft]

@teoJam,

I would recommend you create a support ticket on the support.powerbi.com site.

Regards,

[teoJam · Accepted solution]

Hello, I opened the ticket, but then I installed the July version, and the problem was no longer presented.
Thank you Matteo