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jlie Regular Visitor
Regular Visitor

Can not contact SUPPORT, despite having PRO LICENSE

Hey,

 

unfortunately, the PowerBI Support-Team is not very accessible when you actually need them. Our company signed up for PowerBI a couple of month ago, therefore some of our users were eligible for the 1yr "extended pro trial". Nevertheless, some other users actually have a paid pro license, therefore our company should be eligible for support.

 

I can not contact support, tough. Does anybody has an idea how to get in contact with support ...? Thanks for helping :-/.

3 REPLIES 3
Super User
Super User

Re: Can not contact SUPPORT, despite having PRO LICENSE

here is the link https://powerbi.microsoft.com/en-us/support/

 

create a ticket at the bottom of the page.  My experience is they are very responsive



* Matt is a Microsoft MVP (Power BI) and author of the Power BI Book Supercharge Power BI.
jlie Regular Visitor
Regular Visitor

Re: Can not contact SUPPORT, despite having PRO LICENSE

All it says is: 

 

Looks like you haven't subscribed to Power BI Pro

Did you know that Power BI Pro users always get fast, free support?

 

That's what annoys me so much. Our company uses several Pro License; its just that my user-account (since I was the first to sign up to PowerBI) still uses the extended pro trial.

 

Do I really have to sign-in with one of my colleagues account just to open a support ticket? Is this really necessary?

Highlighted
Super User
Super User

Re: Can not contact SUPPORT, despite having PRO LICENSE

Sounds like a very easy fix to me.  Instead of accepting a 12 month free pro licence without support, just pay $10 per month for a paid licence with support.



* Matt is a Microsoft MVP (Power BI) and author of the Power BI Book Supercharge Power BI.