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Chaucer
Helper II
Helper II

Calculating Distinct Calls per Day per Week

I've got a pretty table that shows the total number of outbound calls that my agents are making each week (over the last x weeks).

I want to record the distinct calls each day, so if my agent calls the same guy 5 times on Monday, that will show as 1 call, however, if she calls the same guy once a day all week, that will show as 5 calls.

 

Any ideas?

 

Thanks

 

Edit: Clarity - I'm after the distinct calls per day, summed per week.

1 ACCEPTED SOLUTION
erik_tarnvik
Solution Specialist
Solution Specialist

Assuming you have a table Calls with columns Date, Agent and Called Number with a relationship to a Calendar table with a Week number, see below a measure to calculate the distinct calls as you defined it:

DistinctCalls = COUNTROWS(SUMMARIZE(Calls,Calls[Date],Calls[Called Number]))

Create a table visual with Calendar[Week], Calls[Agent] and [DistinctCalls] and it should give you the desired result.

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3 REPLIES 3
erik_tarnvik
Solution Specialist
Solution Specialist

Assuming you have a table Calls with columns Date, Agent and Called Number with a relationship to a Calendar table with a Week number, see below a measure to calculate the distinct calls as you defined it:

DistinctCalls = COUNTROWS(SUMMARIZE(Calls,Calls[Date],Calls[Called Number]))

Create a table visual with Calendar[Week], Calls[Agent] and [DistinctCalls] and it should give you the desired result.

Brilliant, thanks! Exactly what I was after Smiley Happy

Greg_Deckler
Super User
Super User

Would need to see some data, but Count Distinct is a default aggregation and you have DISTINCTCOUNT as a DAX function. You would probably need to append/concatenate the phone number/person with a date and take the distinct count of that.


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