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Member
Posts: 69
Registered: ‎06-22-2018
Accepted Solution

Calculate % based on combination of count and stored values

[ Edited ]

I have this basic table:

DayNo.CustomerAgentsInvolvedCallID
0AAA11858
0AAA31859
2AAA11860
0BBB21862
0CCC11863
0DDD31864
9DDD11865
9DDD41866

 

I need to be able to find the % of customers who only contacted only once, and spoke to 1 agent only. So from the above example, out of 4 distinct customers only customer CCC falls into this category (1 call, 1 AgentInvolved)

 

So the Desired result would be: 1/4 or 25%

 

How can I create a measure to do this calc?


Accepted Solutions
Community Support Team
Posts: 2,940
Registered: ‎02-06-2018

Re: Calculate % based on combination of count and stored values

Hi @rax99,

 

Based your logic, you could try the measures below.

 

CallId_1 =
CALCULATE (
    DISTINCTCOUNT ( Table2[CallID] ),
    ALLEXCEPT ( Table2, 'Table2'[Customer] )
)
Count =
CALCULATE (
    SUM ( 'Table2'[AgentsInvolved] ),
    FILTER ( 'Table2', 'Table2'[AgentsInvolved] = 1 && [CallId_1] = 1 )
)
% = DIVIDE([Count],CALCULATE(DISTINCTCOUNT(Table2[Customer]),ALL(Table2)))

Here is the output.

 

result.PNG

 

Best  Regards,

Cherry

Community Support Team _ Cherry Gao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post


All Replies
Frequent Visitor
Posts: 3
Registered: ‎10-01-2018

Re: Calculate % based on combination of count and stored values

Try this formula

% = DIVIDE(SUM(Table1[AgentsInvolved]),CALCULATE(DISTINCTCOUNT(Table1[Customer]),ALL(Table1[Customer])))

 

Member
Posts: 69
Registered: ‎06-22-2018

Re: Calculate % based on combination of count and stored values

Thanks for your reply. However, this wouldnt work as we need to find where AgentsInvolved = 1 and Count(callid) = 1

Community Support Team
Posts: 2,940
Registered: ‎02-06-2018

Re: Calculate % based on combination of count and stored values

Hi @rax99,

 

Based your logic, you could try the measures below.

 

CallId_1 =
CALCULATE (
    DISTINCTCOUNT ( Table2[CallID] ),
    ALLEXCEPT ( Table2, 'Table2'[Customer] )
)
Count =
CALCULATE (
    SUM ( 'Table2'[AgentsInvolved] ),
    FILTER ( 'Table2', 'Table2'[AgentsInvolved] = 1 && [CallId_1] = 1 )
)
% = DIVIDE([Count],CALCULATE(DISTINCTCOUNT(Table2[Customer]),ALL(Table2)))

Here is the output.

 

result.PNG

 

Best  Regards,

Cherry

Community Support Team _ Cherry Gao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.