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WorkRiley17
Frequent Visitor

Cache not clearing as expected

following a daisy chain of issues and one fix for another problem i found was to clear the cache, however when i atttempt to do so i get this.

WorkRiley17_0-1658887526110.png

 

and it will just sit like this for ages and nothing changes and i think that it supposed to be a spinning load wheel. is there a way to delete the cache folder or will that create more issues thanks

1 ACCEPTED SOLUTION

Here are some ways you can try to fix your caching problem, in order of escalation:

Try holding down the Shift key while pressing the Refresh button.

Close your browser and re-open it (make sure you are NOT on the cached page) and delete your temporary Internet files (clear your cache). For instructions on clearing your cache, see the section below How to clear the cache in commonly used browsers:


Internet Explorer

Microsoft Edge
Mozilla

Safari for Mac

Safari for Windows

Google Chrome

Opera

Restart your computer.

Use an alternative URL for the same location. For example, if you are going to www.yourdomain.name, you might go to your IP address instead. If you don't know any alternative URLS, ask Technical Support to provide you with one. Be sure to tell them exactly which URL you are using.

Use a different browser (if you use IE, try Firefox, and vice versa).

Instructions for clearing the cache of the most common browsers are listed below. If you do not see your browser listed below, please contact your software vendor for instructions on how to clear the cache.

If none of the steps above solve the problem, check with your ISP or MIS department and make sure they are not caching it. If your ISP is caching the page and they refuse to change or refresh it, you may want to consider a new ISP. It can be very difficult to perform certain activities on the web if you can't see the current version of the page.

 

This may help you,

Rachel Gomez

View solution in original post

2 REPLIES 2

Here are some ways you can try to fix your caching problem, in order of escalation:

Try holding down the Shift key while pressing the Refresh button.

Close your browser and re-open it (make sure you are NOT on the cached page) and delete your temporary Internet files (clear your cache). For instructions on clearing your cache, see the section below How to clear the cache in commonly used browsers:


Internet Explorer

Microsoft Edge
Mozilla

Safari for Mac

Safari for Windows

Google Chrome

Opera

Restart your computer.

Use an alternative URL for the same location. For example, if you are going to www.yourdomain.name, you might go to your IP address instead. If you don't know any alternative URLS, ask Technical Support to provide you with one. Be sure to tell them exactly which URL you are using.

Use a different browser (if you use IE, try Firefox, and vice versa).

Instructions for clearing the cache of the most common browsers are listed below. If you do not see your browser listed below, please contact your software vendor for instructions on how to clear the cache.

If none of the steps above solve the problem, check with your ISP or MIS department and make sure they are not caching it. If your ISP is caching the page and they refuse to change or refresh it, you may want to consider a new ISP. It can be very difficult to perform certain activities on the web if you can't see the current version of the page.

 

This may help you,

Rachel Gomez

amitchandak
Super User
Super User

@WorkRiley17 , It may be be there in 

C:\Users\<User>\AppData\

C:\Users\<User>\AppData\Local\Temp\Power BI Desktop



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