Showing results for 
Search instead for 
Did you mean: 
Frequent Visitor

Bookmarks Behaving Incorrectly when Published

So I've run into a problem where a series of visuals behaves differently when published online than in desktop. 


I've created a series of line charts that display values by different segments with a final line chart at the end that displays the sum total of all the segments.


monthly desktop.jpg


The above chart is shown drilled down by month. The number underneath is not part of the line chart, but rather a seperate card showing the total for that group across the date range selected.



I have a set of buttons to change how the line charts are shown, monthly, quarterly, and yearly.


The buttons are linked to bookmarks that appropriately adjust the view/drill down level on each chart. The bookmarks are set to only effect selected visuals, data, and display, and the proper visuals are selected when the bookmarks are created/updated.




In Desktop, this works perfectly fine. Selecting Quarterly changes the drilldown level on all the line charts and they each display their own respective segment for the date range selected.




So far so good. Everything working as intended in Desktop. Here's where the problem comes in.


Once I publish to the web/Teams, it all falls apart in a very weird way.


Upon loading up, the initial view is correct and matches up just fine. As soon as I press one of the bottons to show a different bookmarked view though it all messes up. For example, if started in a Quarterly view and then click on Monthly, the line charts all display as the total line chart.


all total.jpg


The cards underneath are still displaying the proper totals but the line chart values all simply match the total line chart at the end. To make it even weirder, the tooltip values displayed on the line chart show the numbers for the total line chart, but the labels for the segmented fields.




Note here that the toal displays as 233 for the month of May.


dist total.jpg


Here though the total for the distributor line chart also shows 233 for the month of May. The card below is still showing the correct total (98 for all three months in the selected range), but the line chart is the line chart of the total values. To make it even wierder, the tooltop displays the proper field name (distributor), but the value is the total of all segments (233). 


Again, this only happens when published. The line charts and bookmarks all work as intended in desktop and only fall apart when published. I'm at a loss.


Thanks in advance for any help.

Frequent Visitor

Re: Bookmarks Behaving Incorrectly when Published

To add a little bit more information, it appears that the filters are getting stripped out.


This is the filter on the distributor line chart:




This filter is on the visual, is locked and hidden. In desktop, cycling through the bookmarks doesn't have any effect on the filter. When the page is fist loaded online, the filter is intact. But as soon as I click on a button to go to one of the bookmarks in the online version, the filter gets stripped out leaving this:




It explains the rest of the behavior, now I just need to figure out why the filter gets reset only in the published online version.

Frequent Visitor

Re: Bookmarks Behaving Incorrectly when Published

So for anyone else finding this post, here at least is the work around. 


Once published, if you edit the report online and recreate the offending bookmark, it works fine after that. Not ideal, but at least it works around the problem. Doing the exact same thing I do in Desktop, just in the online editor.

Given the nature of the inconsistant behavior, I think I'd chalk this up to bug. If anyone comes across this and knows the answer, please feel free to post, but in the mean time, I think I'll submit this as a bug.

Community Support
Community Support

Re: Bookmarks Behaving Incorrectly when Published

 HI @Telenar,

It sounds like a compatibility issue between desktop and power bi service, what version of power bi desktop are you test? 

In addition, I'd like to suggest you open a ticket with a sample pbix file to help them confirm where the issue is and fix this.

submit a support ticketsubmit a support ticket


Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.
Frequent Visitor

Re: Bookmarks Behaving Incorrectly when Published

The desktop version is the latest (May 2020). Does the online version lag behind desktop? If it does that seems like a serious distribution problem. 

Helpful resources

Get Ready for Power BI Dev Camp

Get Ready for Power BI Dev Camp

Mark your calendars and join us for our next Power BI Dev Camp!.

Community Conference

Power Platform Community Conference

Check out the on demand sessions that are available now!


Power Platform 2020 release wave 2 plan

Features releasing from October 2020 through March 2021

Tech Marathon

Maratón de Soluciones de Negocio Microsoft

Una semana de contenido con +100 sesiones educativas, consultorios, +10 workshops Premium, Hackaton, EXPO, Networking Hall y mucho más!

Top Solution Authors
Top Kudoed Authors