Black screen, power bi desktop won't launch

[hettinger14]

I have uninstalled and re-installed, cleaned my registery, cleaned my appdata folders of all power bi files and i still can't run the desktop client. I'm not sure what broke it but no matter what i just get to this screen and nothing is clickable (including the window itself, it's acting like there's a popup). For some reason you can't paste images here but everything's black and all i can see is a very fuzy "Sign In" in the top right.

[sfeider]

Right Click on Power BI Desktop x64 and left click on Troubleshoot Compatibility. 

Use recommended settings applied to PBIDesktop:  - Windows compatibility mode: Windows 8 or 8.1  Then Test.

This resolved my issues. 

[skerko]

Hi sfeider,

your answer's / steps solved my issue! Great.

[brfassbinder]

I ran into this issue with a 2 monitor setup.  I switched the main monitor to be the laptop screen, opened the app and it displayed fine.  Then I unchecked Show This Screen on Startup.  Then switched the secondary monitor as the main display.  Relaunched the Power BI app and all is good.

[khayden]

I'm having a similar issue when using my laptop without it being docked. Works fine when it's in the dock in work but can't be used from home.

Black screen except a bit of white in the bottom right hand corner, can't see anything. Any ideas?

Thanks

[Anonymous]

HI @khayden,

Had the same issue when undocking laptop from work and openning up Power BI at home on laptop screen.

The way i resolved:

1. Plug HDMI into laptop and TV and you will see the display of Power BI 

2. Un-Plug HDMI from laptop and you will now see the Power BI Display as expected 🙂

This worked for me and hope it does for you.

Thanks,

Laz

[khayden]

No such luck, thanks though

[Anonymous]

Sorry cant be any more help 😞

[Clean13]

Does the PowerBI team have a solution to this?  It makes PBI almost unusable as I can't even open PowerBI in my standard extended monitor setup unless I want to undock, predict which dashboards I might want to work on in the next hour or so, open all of them...then redock for them to eventually appear on the extended monitors.  And after a period of time has passed, that trick won't even work anymore and the only solution is to reboot the entire system and restart the process to trick PowerBI into working.

[khayden]

I'm having a similar issue when using my laptop without it being docked. Works fine when it's in the dock in work but can't be used from home.

Black screen except a bit of white in the bottom right hand corner, can't see anything. Any ideas?

Thanks

[Voyager]

The below solution is not a solution, does anyone have a solution to this issue? It is majorly effecting my productivity.

[IanR]

I have this same problem. Using multiple screens in the office yesterday everything was fine. Working from home today - laptop only - no extra screens - the Report View is black I can't even see the page tabs at the bottom. Strangely, the Data and Relationships views are OK. Is there a solution other than waiting until I am back in the office?

[Anonymous]

Hey,

Have you found a soltuion for this?

Having the same issue!

[lukaspowerbi]

Hey,

I just opened the report next day and it was running fine. Still having the issue?

[lukaspowerbi]

I just experienced the same issue.

[tmrrow]

I wouldn't call this a solution. 

[hettinger14 · Accepted solution]

I figured out the issue and a workaround! The issue happens on windows 10 when you have multiple screens set at different DPI scales. My main laptop has a 4k screen set at 150% and my other two monitors are 1080p at 100%. If i use powerbi undocked (where my laptop screen is my main) it works fine. If i log out of windows, re-dock (1080p monitor is my main screen now) and log back in to windows powerBI doesn't display. To get it to work i have to drag it to my laptop screen or undock and re-dock while logged in.