Base Map visual not displaying on report page

[teresab123]

Hello!
I'm having an issue with the base map visual that appears to be misbehaving - it doesn't display any location/value combination even though I have tried several times in the file (deleted and re-added visual to page). I also noticed that some other people have had this issue and I have made sure that my PBI desktop is updated to the latest release -  I uninstalled the Sept 2021 release and then installed the October 2021 version. I tried the October 2021 release and again no success
Version:

I also saw in my Pro account that I needed to update my personal on-premises gateway application - which I did.
After that, I then re-opened my PBIX file, removed the map visual, dragged it back onto the page and tried it again. No success.
I'm simply at a lost as to how to get this damned visual to work. If I use the basic ESRI map (I don't have a account with ESRI/ArcGIS but do use the basic features within Desktop for certain mapping requests), then I can get my data to work/visualize. But for this instance, I need to follow the class project rules and use this specific visual.

any advice or help would be very helpful !!

thanks -
Teresa B.

[amitchandak · Accepted solution]

@teresab123 , there few issues reported in Sep2021, Oct2021. Check if your issue is there with some workaround

https://community.powerbi.com/t5/Issues/idb-p/Issues

[teresab123]

HI Amitchandak, thanks for the pointer. I do see a few entries tied to the map visuals so I will repost my information there. I don't see any resolution as yet from the few entries I have read (seems it works for some and not work for others). But maybe someone will figure it out. I cant' get it to work for my class assignment so I will have to figure out an alternative solution.