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fz
Frequent Visitor

After install the latest version of pbi on WIN7, I cannot open power bi, even reinstall the old ver

After install the latest version of pbi desltop(2021.08) on WIN7, I cannot open power bi. (See ERROR1)

I checked on the MS website said pbi no longer support WIN7.

So I uninstall the power bi desktop using control panel->Programs and Features, I found that I stuck at the last step - deleting some backup file, so I just close the uninstall dialogue. After that, I reinstall the old version ( 2020.10). Then I found that I cannot open old version at all...(error 2)

Now, I cannot use power bi desktop on my laptop... Anyone help on this issue? Thanks in advance.

and how to uninstall power bi thoroughly...

fz_0-1628878196883.jpeg

ERROR 1  screenshot.

 

ERROR 2:

发生一个或多个错误。

True

数组维度超过了支持的范围。

在 Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
在 Microsoft.Mashup.Client.UI.Shared.FeedbackErrorInfo.GetFeedbackValuesFromException(Exception e, String prefix)
在 Microsoft.Mashup.Client.UI.Shared.FeedbackErrorInfo.GetFeedbackValuesFromInnerExceptions(Exception e, Int32 depth)
在 Microsoft.Mashup.Client.UI.Shared.FeedbackErrorInfo.CreateAdditionalErrorInfo(Exception e)
在 Microsoft.Mashup.Client.UI.Shared.FeedbackErrorInfo..ctor(String message, Exception exception, Nullable`1 stackTraceInfo, String messageDetail)
在 Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
在 Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0()
在 Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
在 Microsoft.PowerBI.Client.Windows.Utilities.UIBlockingAwareExceptionHandler.HandleException(Exception e)
在 Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
在 System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
在 System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
在 System.Delegate.DynamicInvokeImpl(Object[] args)
在 System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
在 System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
在 System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
在 System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
在 System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
在 System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
在 System.Windows.Forms.Control.InvokeMarshaledCallbacks()
在 System.Windows.Forms.Control.WndProc(Message& m)
在 System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
在 System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
在 System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
在 System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
在 System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
在 System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
在 System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
在 Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
在 Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_0.<Main>b__1()
在 Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
在 Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
在 Microsoft.PowerBI.Client.Program.Main(String[] args)

1 REPLY 1
v-shex-msft
Community Support
Community Support

Hi @fz,

I think this should be more related to a particular device issue, you can click the 'report this issue' button to report this issue or contact to power bi team to get further support.
Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

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