04-15-2019 07:00 AM - last edited 04-15-2019 07:01 AM
All telco companies need to have focused retention programs to mitigate the risk of losing customers by profiling and predicting churners and taking preventive actions. This dashboard lets you analyze the profiles of people who left within the last month (churners) versus the ones who remain clients. The report is broken down into three areas: demographic profile, services that each customer has signed up for and contract information. It could be extended by service usage, network quality, call center and other relevant datasets to identify the most important factors driving customers to leave the company.