Register now to learn Fabric in free live sessions led by the best Microsoft experts. From Apr 16 to May 9, in English and Spanish.
Hi all, I am struggling to do aggregation on ‘time data-type’. I want to compute the average handling time per customer care agent which is (total sum of talking time divided by the sum of ‘answered calls’). I have created a measure that calculates the sum of talking time: total_talking = SUM(CALLLOG[Talking]) and the sum of all calls with status (answered): number_of_calls = CALCULATE(COUNTAX(CALLLOG, CALLLOG[Status.]="1")). To have the Average handling time, I created a measure that divides both measures above: Aht = DIVIDE([total_talking], [no_answered_calls]). However, the result that I am getting looks strange (0.00) for all dates filtration.
NB: I HAVE (ANSWERED STATUS TOO)
@emmanuelkamara1 , Are you trying to add time ?
Can you share sample data and sample output in table format? Or a sample pbix after removing sensitive data.
If you are trying to add time then
Please refer this :https://social.technet.microsoft.com/wiki/contents/articles/33644.powerbi-aggregating-durationtime-i...
Thanks @amitchandak , find below a snapshot of the data set and the resulting output after implementing the formulas I wrote above.
Covering the world! 9:00-10:30 AM Sydney, 4:00-5:30 PM CET (Paris/Berlin), 7:00-8:30 PM Mexico City
Check out the April 2024 Power BI update to learn about new features.
User | Count |
---|---|
49 | |
26 | |
20 | |
15 | |
12 |
User | Count |
---|---|
57 | |
49 | |
43 | |
19 | |
18 |