How to calculate % of valid e-mails converted to case

[gsauers]

I am trying to provide a visual on emails which came in which were converted to a support case to the total of emails. The valid email SQL query  for: (Valid e-mails converted to case) / (Total valid e-mails)

( (​Resolution_SubType != SPAM && Action Required Reason !="Manually fixed to not spam") /((​ Resolution_SubType != SPAM && Action Required Reason =="Manually fixed to not spam"))

How would I start with DAX? I have gone over the basics but, unsure how to write this out since there are filters. Do I filter on the visual?

[JustJan]

Hi @gsauers ,

It would be something like : 

Result = DIVIDE( COUNTROWS(filter(Mails, Mails[Resolution]<>"SPAM" && Mails[Action Required Reason]<>"Manually fixed to not spam")), 
                 COUNTROWS(filter(Mails, Mails[Resolution]<>"SPAM" && Mails[Action Required Reason]="Manually fixed to not spam")))

Hope this helps

Jan 

[gsauers]

Thank you @JustJan ! I was able to get a result out of this! However, how do I get it to not be 185755k%. I've tried decimal, &, * 100...it is not giving me a solid %.

[JustJan]

Hi @gsauers ,

You could create two new measures from the numerator and denominator, to check if these numbers meet you expectations. I guess you have a feeling on what it approx. should be. Furthermore I don't know your data model, so I assumed that the fields are in one table. The numbers should not be higher than the total number of records in your table.

Jan