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Hi all,
Context: Cases must be acknowledged within 2 business days.
Criteria 1: If a case has been open for more than 2 days with no acknowledge date, it is overdue.
Criteria 2: If a case has an acknowldge date of +2 days from the created date, it is overdue.
So I would like to count all cases where the acknowledge date is either +2 days from the created date, or the created date is +2days old and the acknowledge date is blank. The count must also exclude weekends.
Attempt:
Criteria 1: I tried adding a conditional column in Power Query where each if [Age] >2 and [Local Ack Date] = null then 1 else 0 but this does not account for weekends
Critera 2: This DAX formula counts the business days between Created and Acknowledged using a secondary date table, but if there is no "Acknowledged Date", the field is blank
Solved! Go to Solution.
You could create a calculated column like
Is overdue =
ISBLANK ( 'CRM Cases All'[Local Ack Date] )
|| NETWORKDAYS (
'CRM Cases All'[Local Created Date],
'CRM Cases All'[Local Ack Date]
) > 2
You could create a calculated column like
Is overdue =
ISBLANK ( 'CRM Cases All'[Local Ack Date] )
|| NETWORKDAYS (
'CRM Cases All'[Local Created Date],
'CRM Cases All'[Local Ack Date]
) > 2
Hi @johnt75 thanks so much, this has solved it. I'm new to DAX and didn't realise there was an "or" expression ( || ). Thanks a lot!
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