Duration and null dates relative to today, excluding weekends

[vww]

Hi all,

Context: Cases must be acknowledged within 2 business days.

Criteria 1: If a case has been open for more than 2 days with no acknowledge date, it is overdue.

Criteria 2: If a case has an acknowldge date of +2 days from the created date, it is overdue.

So I would like to count all cases where the acknowledge date is either +2 days from the created date, or the created date is +2days old and the acknowledge date is blank. The count must also exclude weekends.

Attempt:

Criteria 1: I tried adding a conditional column in Power Query where each if [Age] >2 and [Local Ack Date] = null then 1 else 0 but this does not account for weekends

Critera 2: This DAX formula counts the business days between Created and Acknowledged using a secondary date table, but if there is no "Acknowledged Date", the field is blank

Days to Ack =

SUMX (

    FILTER (

        'Date',

        'Date'[Date]>= 'CRM Cases All'[Local Created Date]

            && 'Date'[Date]<= 'CRM Cases All'[Local Ack Date]

    ),

    'Date'[AddBusinessDayInd]

)

Need: So I'm looking for help solving Criteria 1, identify cases where the created date is older than 2 days (not including today, excluding weekends) with no acknowledge date. Would love any ideas 🙂

[johnt75 · Accepted solution]

You could create a calculated column like

Is overdue =
ISBLANK ( 'CRM Cases All'[Local Ack Date] )
    || NETWORKDAYS (
        'CRM Cases All'[Local Created Date],
        'CRM Cases All'[Local Ack Date]
    ) > 2

[vww]

Hi @johnt75 thanks so much, this has solved it. I'm new to DAX and didn't realise there was an "or" expression ( || ). Thanks a lot!