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EnterpriseDNA Kudo Kingpin
Kudo Kingpin

Private Message Credits Reached

Is there a maximum number of messages that we can send every month? And how do we refresh these credits?  I can send private messages to the Admin but not to other users.  Notification says I exceeded the allowed.  This has been the case since March.  Anybody experienced the same?

 

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14 REPLIES 14
Administrator
Administrator

Re: Private Message Credits Reached

@EnterpriseDNA The screenshot suggests that you might be trying to send too many messages within a certain time frame. Are you still experiencing the same issue today? What happens when you try to space your messages out more?

EnterpriseDNA Kudo Kingpin
Kudo Kingpin

Re: Private Message Credits Reached

This has been going on since middle of March until now.  Is there a way to refresh this?

Administrator
Administrator

Re: Private Message Credits Reached

@EnterpriseDNA We don't currently have any other users reporting issues, but I will check with my internal team.

Administrator
Administrator

Re: Private Message Credits Reached

@EnterpriseDNA Are you still experiencing the issue, as of today?

EnterpriseDNA Kudo Kingpin
Kudo Kingpin

Re: Private Message Credits Reached

Hi @JCM_iTalent , tried sending private message today and it still says that I have reached the maximum limit for messages.

Administrator
Administrator

Re: Private Message Credits Reached

@EnterpriseDNA please go through the following steps to see if it helps:

  1. Clear your browser cache
  2. Refresh your page
  3. Try again
  4. If this doesn't work, grab a screenshot.

If you are still not able to send a private message, try in an incognito/private window to see if you are able to. If this doesn't work, grab a screenshot.
If you still are not able to send a private message, try another browser. If this doesn't work, grab a screenshot.
If you are still unable to send a private message and have access to another computer, try another machine. If this doesn't work, grab a screenshot.
If the above steps don't help and you still aren't able to send a private message, please provide the following information so we can open a case with the platform vendor:

  • What type of machine are you using? (PC or Mac) - be sure to mention if you tried on other machines and if so, what type.
  • What OS?
  • What browser are you using or have you tried?

All of these steps will help to narrow down the issue. It's much easier to try each suggestion I have listed upfront, because these are the troubleshooting steps our platform vendor will come back with.

EnterpriseDNA Kudo Kingpin
Kudo Kingpin

Re: Private Message Credits Reached

Hi @JCM_iTalent, thanks for all the recommendations.  I tried doing the first 3 recommendations, but they all came out unsuccessful.  Message went through when I changed computer.  Would help if you can provide reason as to why I can't send using my former computer.  I'm using Lenovo Thinkpad, Windows 10 Pro, Google Chrome.

 

Thanks, 

Sam

Administrator
Administrator

Re: Private Message Credits Reached

@EnterpriseDNA I am going to open a support case. I'll get back to you when I have more information. Thank you.

Administrator
Administrator

Re: Private Message Credits Reached

@EnterpriseDNA Could you please send me some dates and times (including your time zone) for when you unsuccessfully tried to send a message? Thanks in advance.

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