Is there a maximum number of messages that we can send every month? And how do we refresh these credits? I can send private messages to the Admin but not to other users. Notification says I exceeded the allowed. This has been the case since March. Anybody experienced the same?
@EnterpriseDNA The screenshot suggests that you might be trying to send too many messages within a certain time frame. Are you still experiencing the same issue today? What happens when you try to space your messages out more?
@EnterpriseDNA please go through the following steps to see if it helps:
If you are still not able to send a private message, try in an incognito/private window to see if you are able to. If this doesn't work, grab a screenshot.
If you still are not able to send a private message, try another browser. If this doesn't work, grab a screenshot.
If you are still unable to send a private message and have access to another computer, try another machine. If this doesn't work, grab a screenshot.
If the above steps don't help and you still aren't able to send a private message, please provide the following information so we can open a case with the platform vendor:
All of these steps will help to narrow down the issue. It's much easier to try each suggestion I have listed upfront, because these are the troubleshooting steps our platform vendor will come back with.
Hi @JCM_iTalent, thanks for all the recommendations. I tried doing the first 3 recommendations, but they all came out unsuccessful. Message went through when I changed computer. Would help if you can provide reason as to why I can't send using my former computer. I'm using Lenovo Thinkpad, Windows 10 Pro, Google Chrome.
@EnterpriseDNA Could you please send me some dates and times (including your time zone) for when you unsuccessfully tried to send a message? Thanks in advance.
@EnterpriseDNA It would help support immensely, if you could provide us with dates and times (including time zone) of when this issue occured most recently. Thank you in advance.
Hi @JCM_iTalent ,
I just tried sending a message now (4/22/2020 at around 1:25pm GMT +8).
Still getting the same notification.
I am using the laptop and OS as stated in the previous message.
Thank you, @EnterpriseDNA. I have passed the information provided by you on to support. I will let you know if I have any updates.
@EnterpriseDNA Thanks again for your patience. We did find an error in our logs for the time and date reported by you. Have you experienced the issue since then (4/22)?
@EnterpriseDNA The logs indicate that you have not received any errors in the past 10 days. Could you please confirm that this is the case?
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